Please help, missing prize

GeeBee38

Hi,

I won a prize back in may and after lots of emails, the prize has still failed to show.

Had lots of emails, saying the person who ran the promotion has now left the company, then an email saying they no longer stock my prize, the excuses go on and on

I would like to start a complaint as i am sick of being messed about

I have had a look on the ASA website, but i am confused as to what boxes to tick etc

If anyone could point me in the right direction, i would be most grateful

Thank you

snakepilsen

http://www.asa.org.uk/Consumers/~/media/Files/ASA/Misc/ASA_consumer_complaints_single_Final.ashx

GeeBee38

snakepilsen wrote: »

http://www.asa.org.uk/Consumers/~/media/Files/ASA/Misc/ASA_consumer_complaints_single_Final.ashx

Great! Thank you

GeeBee38

Hi snakepilsen

Do you know if i am able to email them as i have had a look at the complaint bit, and i am confused about the drop down menus, etc

Thank you

snakepilsen

How to complain
01 First, check whether your complaint is covered by the ASA. If it is, you
should either complete our online complaints form, telephone us or write to us.

GeeBee38

Ok, thank you

snakepilsen

http://www.asa.org.uk/Consumers/How-to-complain/Online-Form/Step1.aspx

GeeBee38

Thank you very much

gholmes724

Have you told the prize sponsor / host that you are now taking it to the ASA 'without further notice'

Sometimes just doing this brings about immediate movement esp if you say it on Twitter of Facebook publically.

GeeBee38

No, i haven't mentioned it, i think i'll try that, thank you