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help claiming look text win please

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susan1375
susan1375 Posts: 131 Forumite
in Compers chat corner
hi i won the london trip issue 53 Look text Look comp in Jan 2014. The IPC mag passed me over to beautyworks pr who supposedly was sorting out my prize. Every email i send she claims hasnt arrived or has gone in her spam. I went back Look to complain and they said there was nothing they could do but chivy on beauty works but they just ignore me. As it was a premium rate text comp surely everyone should get refunded if no prize is forthcoming. who can i complain to please.

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  • brightonman123
    brightonman123 Posts: 8,535 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Do Ofcom deal with premium rate complaints?
    Long time away from MSE, been dealing real life stuff..
    Sometimes seen lurking on the compers forum :-)
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