Competition prize not what expected

crjh75

Hi guys

I wondered if you could advise. I entered and won a "back to school competition" with littlebird. One of the prizes was 2 "Back to School Scooter Kits".

I have got my kids all excited about this but now I am only being offered scooters from the range that are billed as being suitable for age 3-5.

Is this reasonable and do I have any "rights". I think everyone entering would have had same expectations as me as all the other prizes are for school ages.

The prizes should have a value of £700.

The competition can be found on the micro scooter site if you google back to school bundle micro scooter. There might have been fuller terms on the little bird site but they've gone

gholmes724

If the prize is not as advertised you need to contact the ASA, in fact just threatening to do that might get a result.

mjm3346

The scooter shown as part of the prize package appears to be this one which is for age 3 to 5


http://www.micro-scooters.co.uk/scooters-age-3-5-years/mini-micro-scooter-tbar-lollipop-red-special-edition.html

The Theatre tickets are for a choice of shows and the age ranges for them are stated on the comp site ( 2+, 4+, 8+ and 13+).

snakepilsen

This comp ?
https://forums.moneysavingexpert.com/discussion/comment/66211143#Comment_66211143

clare_hancock

Hi. Thanks for all the info, yes this is the comp and thanks so much for looking into it. I think they were a bit naughty not being clear on the scooter because from all the comments I'm sure I wasn't the only one thinking back to school meant school age kids.

clare_hancock

Mjm3346 yes that is the scooter offered, how did you know? And thanks. I sound so ungrateful but will have to teach kids that sometimes mummy is wrong (not often eh?)

snakepilsen

mjm3346 wrote: »

The scooter shown as part of the prize package appears to this one which is for age 3 to 5



.

clare_hancock wrote: »

Mjm3346 yes that is the scooter offered, how did you know? And thanks. I sound so ungrateful but will have to teach kids that sometimes mummy is wrong (not often eh?)

mjm3346

clare_hancock wrote: »

Mjm3346 yes that is the scooter offered, how did you know? And thanks. I sound so ungrateful but will have to teach kids that sometimes mummy is wrong (not often eh?)

I try never to mention prizes before they are delivered just in case there is a problem then it's only me that is disappointed.


(Would they consider allowing you to have one scooter from an older age group instead of the two on offer?)

clare_hancock

You guys are brilliant, thanks for tolerance to a newbie, I will ask if I can swap for older scooters and shall learn from mistake and look closely at photos!!!!

sax11

clare_hancock wrote: »

I sound so ungrateful

...

clare_hancock wrote: »

I think they were a bit naughty not being clear on the scooter

It is perfectly clear from the image

clare_hancock wrote: »

I'm sure I wasn't the only one thinking back to school meant school age kids.

back to school can be up to 19 - you didn't expect a vespa did you