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DMP advice please

My partner and I have a large amount of debt across various credit cards and in May we wrote to our creditors with a DMP. The majority accepted our proposals within a few weeks and suspended interest, however one company has not responded in any way despite repeat letters sent 4 times and them having accepted my partner's offer of payment. The same applies to another creditor but the other way 'round (they've accepted mine but not hers).
Any advice on the best way to get these last 2 to respond positively would be very welcome.

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