Santander/NP morgage help

Big-G_3

I have a relatively small mortgage with Santander although it was originally taken out with National and Provincial.

Its for £14,500 repayment and it is coming to the end of its term, there are a small amount of arrears due to some health issues over the last couple of years.

The yearly statement had a closing balance of 4k which Santander are now saying is incorrect as they don't include the arrears in the closing balance

The monthly payment was £330 including home insurance but has jumped 71% to £566 which doesn't include any arrears payment.

I've tried to get an explanation of them as I'm now paying the equivalent of a 70k mortgage and still have the same arrears.

Any wise men/women out there who could shed some light on this as Santander are being no help at all and keep quoting its an old account B/S

Big-G_3

Update - I was correct, Received an apology and £100 comp, complained again and had the last 1K wiped off the mortgage and had the account closed.
Title deeds arrived in post today


Moral of the Story, Don't take as gospel everything your building society tells you