Virgin Active Dispute

moctey

rainbowfairydust wrote: »

If you signed a contract then you are bound to that contract - it is immaterial whether you wanted to go or not.

Two things - 1- Do the right thing and pay the balance and 2- Stop taking out contacts willy nilly if you wont use the service. It will save you a lot of hassle.

Seriously I asked to stop the contract. What's wrong with you guys. The fact that I didn't use the service is what makes me !!!!ed off.

Thank you Brock_and_Roll, this is the kind of information I want to know. Are you sure it is that bad ? And how can it grow from £200 to £500 ?

Do you think it's any help to pay half of the balance. (£100 out of £200) ? This is what I think fair enough but they don't agree with me.

I own my flat, I pay my internet, gas, elec and bike insurance. I am not sure I need to have a very good credit rating for the future.

19lottie82

moctey wrote: »

I own my flat, I pay my internet, gas, elec and bike insurance. I am not sure I need to have a very good credit rating for the future.

Then you're a fool.

I really hope you listen to the good advice offered here, rather than cutting your nose off to spite your face, but sadly, I have a feeling that you won't.

whatmichaelsays

moctey wrote: »

My way of thinking is as I did not get the service I won't pay. I know it seems not fair for many people but to me these companies make huges profits, fair enough as long as they give you something for your money.

They were giving you something for your money - they gave you access to the gym facilities. That you chose not to use them is no fault of theirs so why, in your view, should they lose out on the amount you contractually agreed to pay?

Put it this way - if you bought a season ticket for your local football club but couldn't go to a few matches, would you ask the club for a refund? Of course not, and the principle is the same.

whatmichaelsays

moctey wrote: »

I own my flat, I pay my internet, gas, elec and bike insurance. I am not sure I need to have a very good credit rating for the future.

No plans on moving in the near future, buying a new car / bike or decorating the flat? No plans on changing your utility supplier or insurer to a cheaper one in the near future? Presumably you're not in a job (or planning to be in one in the future) that requires you to have an unblemished credit record?

moctey

they finally recognize they made an error a few days before sending this to a debt agency... no way to stop the process.

I don't understand why you want to protect their business model which is overcharging people. They hope that many people won't attend. Law should be here to protect us, and prevent them for making it difficult to unsubscribe. I paid almost £ 3000 over three years to end up with a crashed credit record... bravo;

The comparison with the football is so stupid. If you leave you seat empty you prevent someone from enjoying the game.

Cpu2007

To those stating "why didn't he send a letter?" as email can get missed,deleted accidentally; I don't see any logic in this.
I can make the same point and say that letter can go unread or missed in the post and in order to prevent this to some extent, you have to pay extra for(send the letter as signed).
On the other hand, you send an email,it goes through faster and you have a digital proof that your email has gone through; an email won't go MISS on the internet and if they delete it accidentally then that's their problem, not the sender's.

tripled

What does your contract say regarding cancellation? If you were eligible to cancel, and followed the cancellation procedure, then you are in a position to dispute the charges. If however you were tied-in your case is weaker.

Arguably you should have followed this up sooner, but that doesn't necessarily mean you must have. If you followed the correct process (and have evidence of this), and didn't use the facilities, you have a good defence should they try and take you to court.

Edit: Just clocked you've now got it resolved