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Santander delay rant!

Solsol
Posts: 186 Forumite
So my story so far:
07/07: had offer accepted on new house
11/07: mortgage application went off
17/07: valuation survery carried out
19/07: phone call from MA asking to confirm the house is being sold with vacant possession upon completion - turns out the surveyor asked the vendor this question and she had said no (!)
Spoke to EA same day who confirmed yes she is definitely moving out (phew!) apparently she misunderstood the question! Got straight back to MA who then spoke to survey company to confirm this.
This was over two weeks ago - I spoke to MA on 24/07 to see if she'd heard anything as thought we should have had offer by now. Apparently there is a note on our file saying they are waiting for the surveyor to amend his report before sending out our offer (he had confirmation about the possession query 16 days ago!)
Everything seemed to be going so quickly and now our file is sitting waiting around for this surveyoer to amend this one thing!
Starting to get annoyed now we have cash buyers and my vendor has everything sorted for her move so just waiting on us to complete the chain
ARRRRRRRGHHHHHHH!!!
Going to phone Santander myself this afternoon if I can squeeze it in before I finish work
07/07: had offer accepted on new house
11/07: mortgage application went off
17/07: valuation survery carried out
19/07: phone call from MA asking to confirm the house is being sold with vacant possession upon completion - turns out the surveyor asked the vendor this question and she had said no (!)
Spoke to EA same day who confirmed yes she is definitely moving out (phew!) apparently she misunderstood the question! Got straight back to MA who then spoke to survey company to confirm this.
This was over two weeks ago - I spoke to MA on 24/07 to see if she'd heard anything as thought we should have had offer by now. Apparently there is a note on our file saying they are waiting for the surveyor to amend his report before sending out our offer (he had confirmation about the possession query 16 days ago!)
Everything seemed to be going so quickly and now our file is sitting waiting around for this surveyoer to amend this one thing!
Starting to get annoyed now we have cash buyers and my vendor has everything sorted for her move so just waiting on us to complete the chain
ARRRRRRRGHHHHHHH!!!
Going to phone Santander myself this afternoon if I can squeeze it in before I finish work

0
Comments
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I assume you are going direct with this, not through a broker? You need to raise this as urgent with them, logging a formal complaint if necessary, this should not take 2 weeks for the valuer to respond.I am a mortgage adviser.You should note that this site doesn't check my status as a Mortgage Adviser, so you need to take my word for it. This signature is here as I follow MSE's Mortgage Adviser Code of Conduct. Any posts on here are for information and discussion purposes only and shouldn't be seen as financial advice.0
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Yes direct with in branch mortgage advisor she doesn't work Mondays so can't speak to her today I'm off to phone them and speak to someone about it directly I'm pretty annoyed that our MA has just said "oh yes there's a note on your file etc etc" and not actually spoken to anyone to chase it up!0
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Just spoken to Santander - the report was amended on Thursday (probably after I chased it up through MA) and offer will be ready to be sent out by close of business tomorrow.
Just a relief to know that it isn't sitting around somewhere waiting to be looked at!0
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