Being video recorded by a customer at work

getmore4less

our stores just change the time of reductions every now and then to scupper the regulars when they start scrambling.

starrybee

Maybe he's doing a poor attempt at mystery shopping.

Undervalued

talktalktobt wrote: »

Have you asked him politely to stop? If he doesn't you can ask him why he is filming you and what he will do with the footage. You do have a right to know.

No you don't actually! He is under no obligation to communicate with you at all!

If the company are in agreement you can certainly ask him to desist and/or leave the premises but that is it.

You MIGHT possibly have some redress depending on how the film is used but you have no lawful means of making him tell you his intentions.

lexington013

As a Store Manager with a well know Supermarket, I would suggest that you ask the store management team to review the customers behaviour next time he is in.
If colleagues (staff) including yourself are unhappy with his behaviour or actions then they can ask him to refrain, leave the store or ultimately ban him if they are unhappy with the way they are conducting there shopping.
Just make sure you you have given the customer the opportunity, it may be a one off, there again it might not.
Have to admit have had some "oddballs" in the past and some that like intimidating shop workers as they think they are fair game.....

talktalktobt

Undervalued wrote: »

No you don't actually! He is under no obligation to communicate with you at all!

If the company are in agreement you can certainly ask him to desist and/or leave the premises but that is it.

You MIGHT possibly have some redress depending on how the film is used but you have no lawful means of making him tell you his intentions.

If he is on public property, filming you on private property you don't have many rights. However this isn't the case, he is on private property also.

In terms of law, if you believe that he is filming you to aid the perpetration of a crime - which he could well be doing (if you are a security guard) that breaks s.58 of the Terrorism Act 2006... unless he tells you why he is doing it and confirms that it is not to aid the committal of an offence. Therefore he has an obligation to tell you when asked.

You may also have some re-dress under Article 8 of the 1998 Human Rights Act, but it is unlikely that would stand in court. It would, however, be enough to express your concerns to your manager and police.

If you are genuinely concerned, speak to your store manager and if that fails contact a solicitor that offers free consultation and get a good understanding of your rights.

QuackQuackOops

talktalktobt wrote: »

If he is on public property, filming you on private property you don't have many rights. However this isn't the case, he is on private property also.

In terms of law, if you believe that he is filming you to aid the perpetration of a crime - which he could well be doing (if you are a security guard) that breaks s.58 of the Terrorism Act 2006... unless he tells you why he is doing it and confirms that it is not to aid the committal of an offence. Therefore he has an obligation to tell you when asked.

You may also have some re-dress under Article 8 of the 1998 Human Rights Act, but it is unlikely that would stand in court. It would, however, be enough to express your concerns to your manager and police.

If you are genuinely concerned, speak to your store manager and if that fails contact a solicitor that offers free consultation and get a good understanding of your rights.

The man filming has no obligation whatsoever to talk to the security guard no matter what the security guard suspects and despite any law he might quote.

If the security guard is concerned about it, then he calls the Police who might then come and question the man but the security guard has no right whatsoever to question him or expect an answer.


He has already spoken to the store manager who wasn't concerned.

jobbingmusician

Write to the store management - send the letter to the highest level you can locate - and include something like the following, depending how much you want to stir things for your manager .

I take my responsibilities seriously and feel that I must report this incident, since there are obvious risks to the company in allowing customers to film their security staff and premises. I am concerned that although I have reported this to my immediate manager, nothing has been done to prevent a member of the public circulating film identifying staff working here, taking note of the routines of the premises, and possibly filming the interior of the warehouse as the doors open.

In other words, shift the focus of your concern - don't complain about YOUR rights, complain about the risks to the company, and people may start understanding that allowing customers to film isn't such a good idea.....

Undervalued

talktalktobt wrote: »

In terms of law, if you believe that he is filming you to aid the perpetration of a crime - which he could well be doing (if you are a security guard) that breaks s.58 of the Terrorism Act 2006... unless he tells you why he is doing it and confirms that it is not to aid the committal of an offence. Therefore he has an obligation to tell you when asked.

Nonsense!

That MIGHT apply if he were questioned by a constable, providing he had reasonable suspicion, but with the greatest respect to the OP a uniformed security guard in a shop has no more rights than any other member of the public!

The man has no obligation whatsoever to respond to any questions asked by a security guard. If the guard has reasonable grounds to believe that the man has committed an indictable offence then, like any other member of the public he can make a "citizen's" arrest. If he does that then he or his employers take full responsibility for the consequences if it later proves that the grounds were not reasonable.

The only safe and proper course of action (assuming the OP's employers agree) is to ask the man to desist and, should he refuse, ban him from the premises.