Train ticket alerts

edited 30 November -1 at 1:00AM in Public Transport & Cycling
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toppesmantoppesman Forumite
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edited 30 November -1 at 1:00AM in Public Transport & Cycling
Some recent experience of train ticket alerts to know when the new batch of tickets go on sale and thus be able to get the cheapest ones, as recommended by MSE:


1. You have to hunt a bit on the Trainline home page to find the right button; it's down the bottom. The first time I clicked on the link from the MSE section about getting the cheapest train tickets and that worked OK.


2. But I then didn't receive an alert for my requested return journey and discovered by chance when I was browsing the Greater Anglia website that the tickets for my outward journey dates were on sale. I then complained to Trainline by e-mail and received a very prompt and courteous reply which explained that if you ask for an alert for a RETURN journey you will have to wait until the return AND the outward tickets are on sale. Fair enough - so it's worth noting that - and obvious when you think about it.


So I then tried to test the system by asking for an alert for a date for which I knew the tickets were already on sale but have still received nothing. So something is wrong and I think MSE should investigate this and amend their advice accordingly.


Has anyone else had a similar experience - or a really good experience?

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