Miss sold endowment

Bill_N

Hi I was going to claim for this about 2 years ago but was told by the company that they were changing the way it was being invested, and it should make what was originally planned, however it hasn`t and will pay out in September at the reduced rate, can anyone tell me if I am still able to claim ?

TrickyDicky101

Bill_N wrote: »

Hi I was going to claim for this about 2 years ago but was told by the company that they were changing the way it was being invested, and it should make what was originally planned, however it hasn`t and will pay out in September at the reduced rate, can anyone tell me if I am still able to claim ?

Who is the endowment with? Do you have this any of these assurances in writing (from the insurance company concerned)?

Bill_N

Who is the endowment with? Do you have this any of these assurances in writing (from the insurance company concerned)?

No unfortunately I don`t. It was with Pearl Assurance which is now Phoenix Life

hcb42

Just because it had a shortfall doesn't make it a mis sale, why do you think it was missold?

Bill_N

hcb42 wrote: »

Just because it had a shortfall doesn't make it a mis sale, why do you think it was missold?

It was mis-sold because I had a repayment morgage.
and was sold the endowment seperately, the company had already accepted that they miss-sold it. But I just want to make sure I can still claim

dunstonh

Pearl assurance do have a mortgage endowment promise which they remove if you complain.

the company had already accepted that they miss-sold it.

And what was the solution presented after they upheld your complaint?

But I just want to make sure I can still claim

If you have already complained and they have given you an outcome that you accepted then you cant complain again.

Bill_N

dunstonh wrote: »

Pearl assurance do have a mortgage endowment promise which they remove if you complain.

Not thirty years ago they didn`t :rotfl:



And what was the solution presented after they upheld your complaint?

They could pay me out with a sum to make up for being mis-sold or as I said before stay with them and they were changing the way they invested it



If you have already complained and they have given you an outcome that you accepted then you cant complain again.

I`m sorry but you`re wrong there as I`ve been in touch but many thanks anyway

dunstonh

f you have already complained and they have given you an outcome that you accepted then you cant complain again.
I`m sorry but you`re wrong there as I`ve been in touch but many thanks anyway

I'm not wrong. You can complain about the same thing twice but they can refer you to the earlier decision. They can refuse to look at your duplicate complaint.