payment rejected

meme86

i've been on DMP with stepchange since nov 2011 and 1 of the creditors is Sainsburys with a CC for around £1200 (although I did also have a loan with them, but thats now collected by moorcroft on behalf)

Anyway, last week I did have to reduce my monthly repayments due to a decrease in my income.

I just received a letter from stepchange saying sainsburys rejected the last payment that was sent (before I changed my income) of £19.

Why will they of rejected the payment?
It is not the first time they have done it (normally 1 or 2 times a year), and it annoys me because they then add a missed payment charge to the statement, I complain, they respond with a cheque.

sourcrates

Probably just the exceptionally awkward way in which they run there collections dept. I`m afraid.
Changes of income sometimes take time to filter down through the strata, they will accept your payment in the end, or if not, sell it on, and the game begins again.

meme86

looks like the payment was rejected before the income was changed

tbh, i think i would want it to be sold on. Sainsburys bank do seem very awkward, and I think they only stopped adding interest for around 6 months