Internet order received, money not debited, now threatening

John_D.

A family member ordered a T-shirt through the Internet from a Dutch company for £20, giving his debit card details. (He lives in England.)

His debit card was subsequently cancelled after it was stolen.

He then received the T-shirt, though hadn't paid for it.

Now, months later he's received a letter from a Dutch debt collection agency which is demanding close to £100 once extra fees have been tacked on to the original £20.

It seems to me that the original company is in the wrong for

(1) dispatching the goods without having first made sure it had been paid

(2) not making any approach to him for the money once it realised its mistake

He's terrified, and £100 is a lot of money to him. What should he do?

forgotmyname

Ask why he didnt pay for it when he got the new card?

Maybe they did get paid initially but because the card was cancelled the funds were withdrawn? Did you family member tell the bank he had paid for this order and it was him not another person using the card ilegally?

Maysie

He should get in touch with original company asking why they didn't contact him. They probably just heard payment refused due to stolen card and thought he was a dodgy one. You would have thought they would have at lest emailed him about it. He should offer to pay the original amount but first double check he has not missed any emails from them.

Might be worth checking with the bank to see if it really didn't go through or they can see its been denied. If he tries to pay them again they might block it.

[Deleted User]

Did he know that the goods hadn't been paid for even though he had received them? I would think that he should have either returned the goods or contacted the company with his new card details.

[Deleted User]

sourcrates wrote: »

The goods would of been paid for before been sent, when the card was reported stolen, your "family member" would of been asked by the bank if he recognised the transaction (standard procedure) he must of said no, in order for the chargeback to occur.
What mistake are you talking about ?
The company honoured the agreement, and then wasn't paid, who made the mistake again ?
Perhaps they have been trying to contact him ?
Why is he "terrified ?, I suggest he contacts them to arrange some kind of payment for this.

Would have or would've, not would of.

[Deleted User]

sourcrates wrote: »

Beggar me, thas a rite un fer pointing that art ya chuffer !!!


Thas not from raund ere are ya ?


Ta muchly, nah as off te wetch sum paint dre, tar ah !!!;)

I'm a Glaswegian as it happens; just that I was taught how to spell :-)

Need_A_Map

Missu wrote: »

I'm a Glaswegian as it happens; just that I was taught how to spell :-)

Or, in point of fact, to use grammar correctly. All the words were spelt (or spelled?) correctly, just used inappropriately.

I ask no more of you than I would of myself.

[Deleted User]

Need_A_Map wrote: »

Or, in point of fact, to use grammar correctly. All the words were spelt (or spelled?) correctly, just used inappropriately.

I ask no more of you than I would of myself.

I was of course referring to the spelling rule around abbreviating the words.

Need_A_Map

Missu wrote: »

I was of course referring to the spelling rule around abbreviating the words.

Do you mean the English grammatical rules around syntax, auxiliary verbs, and contraction usage?

(Please note my Oxford comma - I'm very proud of it )

[Deleted User]

Need_A_Map wrote: »

Do you mean the English grammatical rules around syntax, auxiliary verbs, and contraction usage?

(Please note my Oxford comma - I'm very proud of it )

Precisely! So as a master/mistress of the English language, I'm sure the original mistakes irked you too?

[Deleted User]

I think some of the posts are off topic; commas(oxford or otherwise), matter little to debt collectors. In this case I don't think a lot is going to happen for such a small debt.