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Help...

Hi everyone.

I won a £25 Ocado Voucher from the Elizabeth Shaw Facebook competition on the 16th June. I sent back my details and all was fine, until a week ago when I contacted them getting an update on the status of my prize. I was told there was no more vouchers left and is there any others I would like. I asked for Asda and I was told this was fine and they would get it sent out. Is there a time limit they have to sort prizes out at all? I feel like they haven't really put much effort in to making sure I get anything at all!

Thanks
Best Wins: £4,350 Real Deal Win :j:D 12 Months Free Lovefilm, dress from Miss Guided, A Chocolate Making Class from Aero, x4 Monsters Uni Tickets :j
Good luck everyone! And thanks for all your hard work :)

Comments

  • nelie
    nelie Posts: 1,568 Forumite
    Part of the Furniture 1,000 Posts Photogenic Combo Breaker
    It depends when they messaged you back. Usually it would be 28 days from when they arranged to send you the ASDA.

    :)
    December Wins: £300 worth of board games, £500 Tesco Vouchers Best Win in 2023: £500 Tesco Vouchers
  • mjm3346
    mjm3346 Posts: 47,335 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    CAP Code guidelines
    8.28.3 if more than 30 days after the closing date, the date by which prizewinners will receive their prizes
  • gorsty15
    gorsty15 Posts: 103 Forumite
    Thanks everyone. The change of Ocado over to Asda voucher was about a week and a half ago now. But this was only arranged because I asked them were my original prize was. So do I give them another 30 days from then or is it from the 30 days they had to give me the Ocado one? Sorry if I sound stupid, just never had a problem getting prizes before and they usually come really quick!
    Best Wins: £4,350 Real Deal Win :j:D 12 Months Free Lovefilm, dress from Miss Guided, A Chocolate Making Class from Aero, x4 Monsters Uni Tickets :j
    Good luck everyone! And thanks for all your hard work :)
  • gholmes724
    gholmes724 Posts: 661 Forumite
    I see no reason to start up the 30 days again.
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