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Hotels.com via quidco
Carl31
Posts: 2,616 Forumite
Just experienced shocking service from Hotels.com
Made a booking via quidco on 9th July for a family member. Family member turns up to check in earlier today, to be told the booking was not valid or paid for. I send over the confirmation from Hotels.com, which clearly states its been fully paid for, plus confirmation of payment. I think, the kind people at the hotel (Go native, aldgate east) have allowed use of a room, despite not being paid
I tried to call Hotels.com customer service, was told the wait time was less than a minute, 15 minutes later I hung up. Even though other online reviews, also stating the same shocking service, stated that Hotels.com do not reply to customer emails, I still sent a complaint. I doubt i will get the cashback either
Be warned
Made a booking via quidco on 9th July for a family member. Family member turns up to check in earlier today, to be told the booking was not valid or paid for. I send over the confirmation from Hotels.com, which clearly states its been fully paid for, plus confirmation of payment. I think, the kind people at the hotel (Go native, aldgate east) have allowed use of a room, despite not being paid
I tried to call Hotels.com customer service, was told the wait time was less than a minute, 15 minutes later I hung up. Even though other online reviews, also stating the same shocking service, stated that Hotels.com do not reply to customer emails, I still sent a complaint. I doubt i will get the cashback either
Be warned
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