MSE News: NatWest and Halifax caught sending misleading debt demands

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Former_MSE_Helen
Former_MSE_Helen Posts: 2,382 Forumite
NatWest and Halifax are the latest firms we've found to have sent misleading payment demands to customers in debt...
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NatWest and Halifax caught sending misleading debt demands

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  • fermi
    fermi Posts: 40,546 Forumite
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    BOS letter which states their client has instructed them to commence court proceedings and papers are being prepared.



    BOSHalifax001-Copy.jpg
    Free/impartial debt advice: National Debtline | StepChange Debt Charity | Find your local CAB

    IVA & fee charging DMP companies: Profits from misery, motivated ONLY by greed
  • chanz4
    chanz4 Posts: 10,906 Forumite
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    so fermi , would you prefer them to put the high extra costs from an external company on your debt or deal with an inhouse one?
    Don't put your trust into an Experian score - it is not a number any bank will ever use & it is generally a waste of money to purchase it. They are also selling you insurance you dont need.
  • rizla_king
    rizla_king Posts: 2,895 Forumite
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    Natwest used Triton Credit Services as well.

    http://i57.tinypic.com/sy4ln7.jpg
    Still rolling rolling rolling...... :) <
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  • PeacefulWaters
    PeacefulWaters Posts: 8,495 Forumite
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    The money is owed.

    The letter header says "debt collectors".

    The letter gives an opportunity to pay.

    A firm or individual who is owed money has recourse to the courts in order to recover that money.

    Am I missing something?
  • ehlo
    ehlo Posts: 397 Forumite
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    I find it laughable that MSE is reported on these misleading debt demands now when forum posters have been posting about these in house debt companies since before I was even a member here!
  • chanz4
    chanz4 Posts: 10,906 Forumite
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    latest bandwaggon
    Don't put your trust into an Experian score - it is not a number any bank will ever use & it is generally a waste of money to purchase it. They are also selling you insurance you dont need.
  • matttye
    matttye Posts: 4,828 Forumite
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    The money is owed.

    The letter header says "debt collectors".

    The letter gives an opportunity to pay.

    A firm or individual who is owed money has recourse to the courts in order to recover that money.

    Am I missing something?

    Just that they're in-house, i.e. in the same office as the banks.

    They're intended to make debtors think their debt is progressing towards court or some other further action, when in actual fact it has probably just been passed from one desk to another.

    With regards to the Unidebt letter in the article, "The account must be paid in full within 72 hours" is vague and unclear. The obvious response to that is "what happens after 72 hours?" They need to be clear about such things. It's a veiled threat.
    What will your verse be?

    R.I.P Robin Williams.
  • PeacefulWaters
    PeacefulWaters Posts: 8,495 Forumite
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    matttye wrote: »
    Just that they're in-house, i.e. in the same office as the banks.

    They're intended to make debtors think their debt is progressing towards court or some other further action, when in actual fact it has probably just been passed from one desk to another.
    But this matters why?

    They do seek court enforcement of debts, so I don't quite get the "outrage".
  • matttye
    matttye Posts: 4,828 Forumite
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    But this matters why?

    They do seek court enforcement of debts, so I don't quite get the "outrage".

    Because the debt hasn't actually been assigned to anyone else, it's still the same company, just masquerading as a different one.
    What will your verse be?

    R.I.P Robin Williams.
  • bigadaj
    bigadaj Posts: 11,531 Forumite
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    matttye wrote: »
    Because the debt hasn't actually been assigned to anyone else, it's still the same company, just masquerading as a different one.

    So you'd want to be taken to court by a different company presumably?
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