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payday express not updating credit file
elliesmemory1
Posts: 1,279 Forumite
Br nearly 4 years ago. Ed 9 month later. Did credit file clean up. Checked on noodle and surprised to see that payday express is still showing as not settled.
I have written and emailed them but still not been changed. I know next step is Foc but wondered if anyone else had this with payday express?
I have written and emailed them but still not been changed. I know next step is Foc but wondered if anyone else had this with payday express?
0
Comments
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Hello there,
The next step should be The Information Commissioner. Prior to doing that, do consider asking for their formal complaints procedure outlining once more the grounds for your complaint. Payday Express have a legal obligation to ensure that they accurately process your personal data.
You can find more on credit referencing here.
Best wishes,
David @ National Debtline.We work as money advisers for National Debtline and have specific permission from MSE to post to try to help those in debt. Read more information on National Debtline in MSE's Debt Problems: What to do and where to get help guide. If you find you're struggling with debt and need further help try our online advice tool My Money Steps0 -
Agree with that, but I would also make a complaint via the FOS as well.
Simply an initial letter from them is getting things sorted in many case when threats and use of the ICO is falling on deaf ears. I think companies are more bothered about the the legally binding awards, restitution and case fees that are involved withn the FOS than they are of disapproval by the ICO. Plus of course the FOS are publishing (so effectively naming and shaming companies ) decisions that go to the full ombudsman on their website.
Free/impartial debt advice: National Debtline | StepChange Debt Charity | Find your local CAB
IVA & fee charging DMP companies: Profits from misery, motivated ONLY by greed0 -
Thanks Fermi!We work as money advisers for National Debtline and have specific permission from MSE to post to try to help those in debt. Read more information on National Debtline in MSE's Debt Problems: What to do and where to get help guide. If you find you're struggling with debt and need further help try our online advice tool My Money Steps0
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Thank you both, will get on to it0
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