Natwest Application

nic3510

Hi

We applied for our mortgage 3 weeks ago and so far had very little feedback. They asked for a few bits from me (original bank statements as they wouldn't accept online and my P60 as they didnt like the look of my payslips!)

Every time they have asked a question it takes "3 working days" for them to do anything with the information!

Is this normal or are they dragging things out?

It took a while to sort our AIP due to nitpicking and we've had to beg borrow and jump through hoops to please them and got every piece of info we could before putting in the full app to try and avoid delays.

we are worried our seller is going to lose patience as they wanted a quick sale. It is totally out of our hands and we have explained that if there was anything we could do to put a bomb up their bums we would!

Anybody had any dealings with them lately or is this the norm with any lender

Thank you

amnblog

3 working days is swift in the current market.

If you are using a broker, let them do the chasing - If not - good luck!

nic3510

Cheers just feel completely left in the dark about where we are and Agents acting for the vendor keep asking all time what is happening.

Im like I wish I knew!

Cambridge32

Natwest are particularly bad at handling mortgage applications of late. The customer service is appalling.

amnblog

90% OF LENDERS are particularly bad at handling mortgage applications of late. The customer service is appalling.

nic3510

Its now over 4 weeks since we put application in. I expected them to need additional info but why could they not look at the app send a list of everything they want to see and we would of sent it all up. instead its been 1 or 2 bits every week. surely they knew initially what the wanted to see. why drag it out! so worried we gonna lose our dream home as the vendor is getting quite impatient now but its out of our hands i cant do a thing as i keep telling them

ACG

3 working days would be amazing!

Try 16 working days with some lenders!

nic3510

appreciate that but surely it would of been quicker to give the list of documents from the word go. its like the love the power they hold over peoples lives lol

ACG

In fairness, natwest arnt too bad usually.

Im assuming they have requested something, still have concerns and have requested something else, rather than they have requested something and then later on requested something completely unrelated?

kingstreet

Nat West has a list of standard requirements based on LTV you can see here in the packaging guide.

http://intermediary.natwest.com/Downloads/natwest/NW_PackagingConfirm.pdf

That doesn't mean they can't or won't request something else if it appears necessary for the case.

HanPanStrawberryJam

Hi,

I've just completed on my house purchase with Natwest and you're right, they are pretty slow until they're sure they're lending to you. We banked with them previously but still had to provide loads of info before they started moving things along. The good news is as soon as we completed our survey, the ball started rolling and it was about 3 weeks from AIP to release of funds

Just hang in there and do all the circus tricks they ask you for until you're through the process and out the other side!