What I recieved wasn't what I ordered

jon81uk

This_Year wrote: »

Why didn't you just ask a question first rather than opening a case? The sellers details are on the listing.

By opening a case you've put a black mark on the seller's account (a defect) and that stays on their record regardless if your case gets resolved.

eBay have made it difficult not to open a case, if you click contact the seller about an item not as described then it asks for details and only tells you pnce confirmed that a case has been opened. eBay see to really want to push, I guess it is easier for them to monitor?

This_Year

jon81uk wrote: »

eBay have made it difficult not to open a case, if you click contact the seller about an item not as described then it asks for details and only tells you pnce confirmed that a case has been opened. eBay see to really want to push, I guess it is easier for them to monitor?

Have you opened a case recently? If you click "item not as described", it asks you to choose which item and then it tells you about the money back guarantee and the button is marked "OPEN CASE" so it couldn't be much clearer.



In any case the sellers contact details are on the listing, which this buyer has stated she did use for the email address.

mrs_sparrow

The problem now herein lies that the seller already has a defect so why should he bother doing anything to set things right ASAP.

The OP will get her money back anyway.

All this is doing is making bad sellers even worse and tarnishing those of us who are really good sellers with black marks too - the problem is that buyers do not know what the hell to do. Open a clas/contact a seller/call a seller. Crikey, mistakes happen and sometimes - just sometimes - people can get distracted and make a mistake.

The customer should not be able to open a claim without having tried to correspond with the buyer at least twice. The number of emails sent appears on the dashboard so it should be easy for them to implement and add an option to 'open a case' next to the little email icon.

I would NEVER tell a buyer to open a claim first ballisticbrian as, regardless of the outcome, the seller gets a defect and that is unfair. Human beings make mistakes - I appreciate you might be the exception to the norm and be perfect and all that - but the first point of contact should always be the 'other' option and then the escalation to a case should the need arise.

xcarlyx

I have now got the 10 melts.

timeforacoffee

Just thinking about what type of Royal Mail worker would open an envelope and swap 8 YK tarts for an IPOD cable :rotfl::rotfl:

Sorry !

xcarlyx

timeforacoffee wrote: »

Just thinking about what type of Royal Mail worker would open an envelope and swap 8 YK tarts for an IPOD cable :rotfl::rotfl:

Sorry !

All my friends have had a laugh at this and to be honest I have too. LOL