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role play help for case management job

Hey guys

I've got a a job interview for a case manager working for a of a bank. Basically checking documents relating to mortgage applications. So brokers probs contact me or customers.

I've not done anything like this before. But I have a telephone role play to do at the assessment centre. I don't know what to expect.

Please could someone give me some scenarios or something that may come up in the role play so I can prepare..
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