Scottish Power won't respond

EJ52

I have been trying for 4 weeks to get Scottish Power to respond to an inaccurate default of £67 in 2011. Tried customer services, hours of delays and then no account information on record. Emailed every level of organization only replies are "we will respond in 5 days". Only one response in that time - we do not supply energy to your address. Really struggling now because mortgage allocation blocked. The frustrating this is that my communications have included their own emails from 2011 confirming closure of accounts with no defaults. Two responses from phone calls promising to refer to the appropriate department but you will have guessed, no response. Any ideas as to how to force a response and action?

fermi

Add a dispute via the CRA if you haven't done so already.

Tell Scottish Power that you will be going to the ombudsman and the ICO if they don't get their act together.

Contact the Scottish Power rep here: http://forums.moneysavingexpert.com/member.html?u=773243

e-mail [EMAIL="social@scottishpower.com"]social@scottishpower.com[/EMAIL] ,

Hazzinho

Scottish power are useless, they can't even setup my account after six months, I've complained every month and nothing.

imho

SP rep doesn't come on here now hasn't been on since Feb.

GingerBob_3

Hopefully you'll get this sorted soon. When you do, you might consider moving to a supplier that doesn't report your account to the CRAs, thereby minimising the chance of this happening again. At the moment EDF and SSE do not report account details to CRAs.

[Deleted User]

GingerBob wrote: »

At the moment EDF and SSE do not report account details to CRAs.

That's good to know. :cool:

chrisw321

I have the exact same issue with Scottish power just a total stone wall from them. Is there legal action that can be taken against them for there lack of action? I have tried everything at this point.

Malmo

Scottish Power customer service was poor when I was with them and delayed the refund I was owed when I switched to Ovo. I'd also avoid NPower who were pretty bad aswell. Ovo don't report to Credit Reference Agencies.

Aswell as what others have suggested, [Names and emails removed]

Thrugelmir

chrisw321 wrote: »

I have the exact same issue with Scottish power just a total stone wall from them. Is there legal action that can be taken against them for there lack of action? I have tried everything at this point.

What evidence is there to say that this is the reason for the mortgage application decline?

Chris_e1986

hmm did you try to take this public?

Tinaroo

Have you thought about submitting a Subject Access Request to Scottish Power asking for any data they hold relating to debt owed by you? By law they have to reply within 40 days or they are committing an offence in relation to S7 of the Data Protection Act 1998. For more information on Subject Access Requests please visit the ICO's website.

You may be required to pay a £10 fee which is also covered in the DPA 1998 so there is no way of not paying £10.

Tinaroo