Receiving a refund on discounted items??

Lewis.

As above, I have a real head scratcher on my hands here, and cannot figure it out.

In a nut shell, I have bought some products and received a 20% discount on them at the time. However, I wish to return 2 of the items for a refund. When I have logged it online during the return process, it has calculated only a partial refund for one of the items. What I can't get my head around is that will I still be reciving the discount for items I already have - sums are below. It's probably me being dense, but from what I can see it appears I am paying them back the discount too.

Original order value = £125

Less 20% discount = £100 (this is what I paid for the order)

Value of return items are £30 and £35 respectability

However, they are only refunding me £40 instead of £65?

Now I understand I only paid £100 for the order in the first place, but the fact I am giving them £25 back (receiving £25 less than it should be on the refund) means that I am in essence not getting the rest of the items I am keeping at the 20% discounted rate. Does that make sense??

So in actual fact, removing the return items mean my total order value should be £60.

£60 less 20% = £48, therefore £12 discount. So what I can't figure out is am I still getting the £12 dicount on the items I am retaining?

If someone can explain it that would be good. Sorry for being a dumbass too! :rotfl:

What would be handy is an online tool to calculate such things but I couldn't find one anywhere.

redagila

My calculation shows they have taken off the full 20% discount you were given originally.


Original cost after discount £100
Credit now £ 40
so remaining kept items are costing £60
which is the gross cost before any discount was taken off
i.e.£125-£65 = £60.


Did your original discount have a purchase limit? If not, I suggest you go back to them and point out that they have not given you the £12 discount on the other items you have kept.

Lewis.

redagila wrote: »

My calculation shows they have taken off the full 20% discount you were given originally.


Original cost after discount £100
Credit now £ 40
so remaining kept items are costing £60
which is the gross cost before any discount was taken off
i.e.£125-£65 = £60.


Did your original discount have a purchase limit? If not, I suggest you go back to them and point out that they have not given you the £12 discount on the other items you have kept.

Thanks. No purchase limit no.

That's what I was thinking? So the item they are only refunding me £10 on (original cost £35) should actually be £22 to incorporate the £12 discount on the other items.

I have been caught out with this before when they do refunds they don't take into account the discount on the remaining items you choose to keep.

Lewis.

Is anyone else able to confirm the info above - cheers!

Auntie-Dolly

Perhaps the 20% discount was only applicable when the order value was £125? Now you are returning some items the discount is no longer applicable.Just a thought.