A typical day at Popla - Watchdog reports

Stroma

Thanks to Prankster we have a typical day with Popla appeals, and we hope they are picked up by Watchdog on Wednesday.

http://parking-prankster.blogspot.co.uk/2014/06/watchdog-on-popla-print-out-and-keep.html

On BBC1, Wednesday 11th June Watchdog are covering dodgy tactics used by parking companies to try and game the POPLA process. Here is the Prankster's print out and keep guide.

Check how many dodgy practices Watchdog manage to cover in the program.

Not giving a POPLA code with an appeal refusal

Starting the debt collection process while an appeal is running

Giving a POPLA code which does not work

Offering to do the POPLA appeal for the motorist

Trying to mislead the motorist that their appeal is not one POPLA will even accept

Telling the motorist their appeal will not succeed at POPLA

Giving a POPLA code which starts from an earlier date to the date the appeal refusal was sent

Stating that the motorist can pay and get their money refunded if they win the appeal, even though they know POPLA refuse appeals if the motorist already paid

Asking for a stamped addressed envelope with appeals

Stating that the motorist's grounds are not valid grounds for appeal, even though they have won a previous appeal with the same operator on the same grounds

Hiding the POPLA code in the appeal refusal without saying what it is

Sending fake information to motorists to try and persuade them not to appeal to POPLA

Only providing a web address for POPLA, and not paper copies of the appeal documents.

Not answering the motorist appeal points, and just sending a template letter

Sending in false financial information to try and explain genuine pre-estimate of loss calculations

Sending in different false financial information to try and explain genuine pre-estimate of loss calculations, after POPLA reject previous explanations

Incorrectly redacting contracts to hide information detrimental to their case.

Sending the evidence pack to POPLA but not the motorist

Sending a different evidence pack to POPLA but not the motorist

Sending the evidence pack late to the motorist and lying to POPLA as to the date it was sent

Sending in witness statements with false information

Sending in witness statements with information not in the knowledge of the witness

Sending in witness statements with opinions the witness is not qualified to make

Sending in witness statements with true, but deliberately misleading information

Sending in witness statements with false information and photocopied witness signatures, without the knowledge of the witness

Signing witness statement on behalf of the witness, without their knowledge

Signing witness statements while pretending to be an employee of the witness

Charging the motorist £27 for a POPLA appeal

Refusing appeals and forcing the motorist to use POPLA, even though large numbers of appeals have been lost on the same point.