Never Ending

DK21

We saw a broker for a Mortgage in February. After discussing with him affordability etc we decided yes we would start the process ( FTB ). The original mortgage company pulled their product after all paperwork was requested and we decided to go for another company still with same broker. We disclosed everything at the start of the process even a dispute with credit card company over a few fraudulent transactions which caused me to go over limit and have done everything asked. Eventually the broker sent the application in May. Along with all documentation and email from Credit Card company that transactions were in dispute.

After a lot of being told we are in a queue plus also email from my broker that we have been accepted we chase and are told valuation being done tomorrow. Today I was advised that the underwriters want confirmation again regarding the transactions which I sent another email from the Credit Card Company to which I was advised that this is not good enough they now require a letter as the email wording was wrong even though from Credit Card company or wasnt clear regarding the original email.

After speaking to Credit Card company they have said that they will send a letter but will take five days. This is stressful enough and after looking at the mortgage tracker this information ( bearing in mind only had reference yesterday) has been outstanding since 12th May and all my broker says is its all under control until today !

Question is why couldnt he have said anything earlier, im getting confused after speaking to him as to what this company actually want considering they have two emails do they want to know the transactions? No according to my broker they dont .. ok do they want to know that the account is in dispute and under investigation .. yes well they have had two emails stating this .. can anybody shed some light ?

ACG

Impossible to answer without speaking to the underwriter.

Its a bit like chinese whispers. The underwriter has requested something, your broker has told you, your telling us....

If i was being pessimistic, I would say the underwriter wants confirmation the transactions ARE fraudulent. Anyone can dispute items whenever they like, this does not confirm they are not your transactions and so do not confirm you stayed within your balance.

But as we only have what you have said to go off, its difficult to give an accurate answer.

betmunch

Sounds to me like they just want it on formal headed paper rather than an email.

I think its just box ticking, suck it up and get what they ask.

Thrugelmir

betmunch wrote: »

Sounds to me like they just want it on formal headed paper rather than an email.

Emails can be edited.