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myHermes online tracking's never working

roytom
roytom Posts: 354 Forumite
edited 4 June 2014 at 12:55PM in Consumer rights
Sorry if this is in the wrong place but... myHermes' tracking never works.
Anyone else experienced this? How can I proove an item's been delivered and not been lost in the system? (Its has happened to me with the Royal Mail before where a signed for package got stolen en-route).

Roy

Comments

  • London50
    London50 Posts: 1,850 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Hi

    We have dealt with Hermes for many years with both sit up tv and now with QVC and have never had a problem with the tracking. This is in the London area {not sure if that changes things} and have run it with AOL,Google and IE so know that at least here there is no problem. I can follow any ordered item from the order being raised through to the time that I sign for the item when delivered.
    I would follow the route of requesting proof of sig from your supplier and {as you would know that it is not yours} request the item be re supplied as per your order.
  • arcon5
    arcon5 Posts: 14,099 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker
    The post code box can be temperamental sometimes. Make sure the correct space is in it
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