isme charging for debt collectors letter

Brightspark87

Hi all

I got behind on some of my catalogue payments last year (long story see my past threads for details!) and now all up to date or paid off.

However, Isme continue to charge me monthly for a £12 debt collectors letter (which is never sent).

I've tried to speak to them on the phone, but they were useless and cost me a fortune. (BT bill says £3.56 plus VAT)!

So I emailed them.

Firstly:

Dear

I am in receipt of your request for administration charges on your account to be cancelled.

These charges were applied as the minimum payment shown on your statements has not been made every 28 days as required.

I am therefore unable to cancel the charge.

It is in your best interests to ensure that the correct payment is made every 28 days to avoid further administration charges being applied to your account.

Details of the application of administration charges can be found in your catalogue.




Kind Regards

Jean Griffiths
Isme.com customer services team

completely wrong so I sent details and got this:

Dear

Thank you for your email about the Debt Collection Letter Fee.

I am sorry to know that your account has been charged for the Debt Collection Letter Fee.

Unfortunately we are unable to open any attachment.

I would request you to send us attachment is jpeg format.

Once we have received this we will be able to resolve this for you.
I look forward to hearing from you soon.




Kind Regards

Swarandeep Singh Soundh
Isme.com customer services team

This is crazy!!! What can I do? Do you think I should just accept these charges until its paid off (shortly within 4 months) or take it further?

I understand it was my fault I was behind last year but surely the last 4 months of statements where I was up to date shouldnt be charged this fee??

any comments suggestions and help with the awful shop direct group would be helpful.

thank you all in advance

Brightspark87

Just to add as well that the statements were sent to them (the people who run the account!! IN PDF which is how you download them!!)

BeingMe

Can you screen shot the pdf and send as a JPEG format?

Brightspark87

Yes good idea its just so frustrating dealing with companies like this. Surely I should just be able to either speak to someone or just a straight email reply