Has anyone had problems with littlewoods online?

india

I placed a big order from there sale. Items where suppose to be delivered on the 2nd of July.

I haven't received the items but the money has been taken form my account.

I have sent e-mails no reply. I constant call but I get a message thet they are experiencing high call volumes and cannot take my call.

What should I do?

I have order lots of holiday stuff for my son. Where going in 2 weeks.

tunesurfer

I have used littlewoods online for many years now and never any worries - if you log on to your account online you should be able to see a button saying wheres my order (but only if they have gotten round to setting up all your details online so you can use it mine took about three weeks but thats 5 years ago).

india

tunesurfer wrote: »

I have used littlewoods online for many years now and never any worries - if you log on to your account online you should be able to see a button saying wheres my order (but only if they have gotten round to setting up all your details online so you can use it mine took about three weeks but thats 5 years ago).

This is my first order so I don't have any log details.

Butlers1982

the thing is when they give you delivery times, it is not guaranteed- all they will do if you ring is tell you if the items have been dispatched-but to allow 14 days for delivery

**Patty**

YEs, problems in our house too.

First of all....don't panic..:D

We actually DID manage (after hours of trying) to get through on the phone. The sale has been better than they expected & deliveries are taking longer than usual (mine was due last wednesday & i'm still waiting) but they have promised it will be with us as soon as possible.

So they do know there's a problem.....:)

peardrop21

I was getting worried too as i couldnt get through on the phone and my order was supposed to be delivered on the 5th.
Ive been with littlewoods over 10 years and this is the first time this has happened.My order status changed today from order accepted to being delivered today and it has just arrived so it seems they are genuinly just really busy so hang in there