rockwell - theft?

clairesolo

On Thursday 5th July 2007 I rang rockwell debt collection agency on behalf of my boyfriend who hadn't received his payment book for repaying his debt of about £6000 (nor the credit agreement they said they would send)it transpired that they only had his old address so we updated it and were told the book and the cca would be sent to his new address (still nothing though)he was asked to make the 1st payment over the phone, for which i paid using my credit card and was told it would be 1 payment of £134.00.I have checked my credit card statement and noticed they have charged me twice!!!!! - same amount, same date.I rang them and got through to a rather ditzy girl who said they only had records of them putting it through once and the accounts dept had gone home for the day and would ring me tomorrow morning (tues 10th) first thing.I would assume that this is technically theft of fraud.Can I use this to make them wipe the dept and remove it from the credit agencies???

clairesolo

would really appreciate any advice as theyre calling me tomorrow.

clairesolo

btw not avoiding the debt, just wanted opinions.

postingalwaysposting

claire its teh wrong time of night really hun, most people are in bed now however someone may be on early in the morning if you can log on before they call? sorry i am not of much more help ~ but when a dca did that to me (paying my mothers debt) they had to refund within 4 days if they didnt i could take it further. They did ~ just :rolleyes:

claudefrog

clairesolo wrote: »

Can I use this to make them wipe the dept and remove it from the credit agencies???

umm.. are you serious.. it could have been an accident by the operator, call them and request a refund of the accidental charge

OliveOyl_2

You can work from the other direction.
Contact your credit card company and tell them that one of those transactions is wrong. They will freeze it, contact the other company and ask for proof that the transaction should stand. If no proof; they will advise that the transaction will be reversed.
This procedure is very simple!

(I've been on both sides);)

rog2

OliveOyl wrote: »

You can work from the other direction.
Contact your credit card company and tell them that one of those transactions is wrong. They will freeze it, contact the other company and ask for proof that the transaction should stand. If no proof; they will advise that the transaction will be reversed.
This procedure is very simple!

Quite correct - the Credit Card Company will, normally, cover you for this type of error.

clairesolo

thanks for that, i'll call my credit card peeps xx

clairesolo

turns out that a vast amount of &more credit card customers have had multiple payments made on the 5th july and M&S are busy reversing them and any charges associated with it.

Broke_Student

Natwest had the same problem over the weekend. Double charged all my transactions but the money has now been refunded!