E-on Refund!!

Andy750

Hi all, not posted for a while, however I got this letter from E-on saying SORRY! The letter went like this:


In December 2012 we wrote to tell you that our prices were increasing. Shortly after that you told us you were changing supplier. As you contacted us while we were going through a price increase we should have made sure you didn't pay our higher prices before you left.


Unfortunately in your case this didn't happen we're sorry. To compensate for this we will send you a cheque for £5.00 within the next 7 days etc, etc, etc.


My question is: Is this a normal thing that E-on does IE pay a little amount in the hope I don't chase them or is this a standard thing for every customer. Hope that's a bit clear!!

Former_E.ON_Company_Representative:_Malc

Morning Andy750

Welcome back to the Forum.

As part of our 2013 price increase, we set up a system to make sure customers who told us they wanted to leave as a result weren't charged the new prices whilst the switch was going through.

Our IT guys found faults in this system. This meant a number of customers were charged the wrong prices whilst they were transferring.

We know the customers affected and have been contacting them.

We're sending them a letter to say sorry for the mistake and a cheque to cover the additional amount they've paid. The cheque includes 8 per cent interest.

If you've any concerns about this Andy750, please call the number on the letter.

Hope this explains and really sorry we messed up when you switched.

Just a quick note for others reading. Where customers are still at the same property, contacting them has been relatively straightforward. It's been a bit more difficult if they've moved and not given us a forwarding address or changed their name.

We're still trying to trace these customers but, if anyone's reading and thinks they fall into this bracket, please call our general number and ask the advisor to check it out. Thank you.

Malc