Refund from dhl

edited 30 November -1 at 1:00AM in N. Ireland
5 replies 1.7K views
MICKYC_2MICKYC_2 Forumite
4 Posts
edited 30 November -1 at 1:00AM in N. Ireland
My brother recieved a package from a family he knew while in America recently and my mum signed for it on his behalf at the time. DHL are now trying to charge him over £20.00 to over the postage.

He is arguing he knew nothing about the package arriving from America and should he have been notified by DHL beforehand so he could either accept or refuse to accept it.

He said he has been on the phone with DHL for 2 hours but getting nowhere

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