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Tesco Bank Problems
Areweallthere
Posts: 2 Newbie
in Loans
I have a loan with Tesco Bank. Fell into a bit of a problem with payments.
I set up a payment schedule for the time being (about a year now). Now I have received a threat of default notice - but now in a position to recommence payments, which is good.
Tesco were telephoned and I was told that an advisor would call me back. That was 2 months ago, and this call still has not happened, despite a phone call reminder from me.
I repeatidly faxed them, but their fax machine is always off. I sent a letter recorded delivery with my proposals.
So I got another default notice. I tried to fax them again, again no answer from their fax machine (25 attempts to date!).
I've also sent 3 letters (identical) 2 by recorded delivery, and they're all "is being progressed through our network for delivery".
SO how the heck do you contact Tesco bank and get a response?
For the record, I work away from home most of the time, and the only number is an 0845 number, which is 35p a minute from my mobile - And I am not calling that anymore after the last bill! Beside which I often am with cleints during the day or driving, and I am certainly not discussing private affairs on the phone in public, or driving. I have offered my email address, and to date no acknowledgement or anything from them!
I set up a payment schedule for the time being (about a year now). Now I have received a threat of default notice - but now in a position to recommence payments, which is good.
Tesco were telephoned and I was told that an advisor would call me back. That was 2 months ago, and this call still has not happened, despite a phone call reminder from me.
I repeatidly faxed them, but their fax machine is always off. I sent a letter recorded delivery with my proposals.
So I got another default notice. I tried to fax them again, again no answer from their fax machine (25 attempts to date!).
I've also sent 3 letters (identical) 2 by recorded delivery, and they're all "is being progressed through our network for delivery".
SO how the heck do you contact Tesco bank and get a response?
For the record, I work away from home most of the time, and the only number is an 0845 number, which is 35p a minute from my mobile - And I am not calling that anymore after the last bill! Beside which I often am with cleints during the day or driving, and I am certainly not discussing private affairs on the phone in public, or driving. I have offered my email address, and to date no acknowledgement or anything from them!
0
Comments
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Phone the number. Its not worth trashing your credit rating even more to save 35p a minute.
I'm sure someone will call you back if you ask.0 -
19lottie82 wrote: »I'm sure someone will call you back if you ask.
That's the problem, I had a timed phone appointment, and they've failed to keep it, nor return the 2nd call! How many more times do I have to waste more money on a wild goose chase? And I don't really have time to spend on hold for 20-30 minutes, only again to be told an advisor needs to call me back!0 -
cant say I have had an issue getting throughDon't put your trust into an Experian score - it is not a number any bank will ever use & it is generally a waste of money to purchase it. They are also selling you insurance you dont need.0
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Financial ombudsman?0
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If you need telephone them use their geographical number. Will save you phoning that 0845 one costing you a bomb.
0141 278 7386 - Tesco Bank Customer Services0
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