Help regarding credit without licences.

shaunysaurus

Apologies if this is not the right section, but it's the closest I could find.

We have recently upgraded my wife's phone with O2 to the Samsung Galaxy S5 on their refresh tariff. This tariff is split into two payments, one for the airtime and another for the handset. The handset payment is a 0% credit agreement running concurrently with the 24 month airtime contract. This is fine and what we signed up for.

It has come to my attention this morning that the franchisee of the store I used does not have a credit licence and have been stopped from selling this type of tariffs whilst they sort out the thousands of contracts sold without a valid credit licence.

I am going to write to the CEO of O2 (in a former life, I worked in Orange's Executive Office) so I know how to "complain", but my questions are aimed at the legal side of it. What, if anything, am I entitled to for being sold credit by an unlicenced broker? Which Acts/Directives should I refer to?
Kind regards

Shaun

Clive_Woody

I suspect you could return the handset and cancel the payment for that part or pay in full for the handset now.

Best to get legal advice before doing either of these.

Clive_Woody

You should also ask for repayment of all interest under this agreement as compensation!!!

CLAPTON

shaunysaurus wrote: »

Apologies if this is not the right section, but it's the closest I could find.

We have recently upgraded my wife's phone with O2 to the Samsung Galaxy S5 on their refresh tariff. This tariff is split into two payments, one for the airtime and another for the handset. The handset payment is a 0% credit agreement running concurrently with the 24 month airtime contract. This is fine and what we signed up for.

It has come to my attention this morning that the franchisee of the store I used does not have a credit licence and have been stopped from selling this type of tariffs whilst they sort out the thousands of contracts sold without a valid credit licence.

I am going to write to the CEO of O2 (in a former life, I worked in Orange's Executive Office) so I know how to "complain", but my questions are aimed at the legal side of it. What, if anything, am I entitled to for being sold credit by an unlicenced broker? Which Acts/Directives should I refer to?
Kind regards

Shaun

what are you complaining about?

have you been disadvantaged in some way?

Clive_Woody

CLAPTON wrote: »

what are you complaining about?

have you been disadvantaged in some way?

Yep, several months at 0% interest.

foxwales

You could cancel the contract as they were not licensed to bind you into any such financial agreement; other than that, I don't see what detriment or disadvantage has been done to you to warrant any recompense.

BillJones

foxwales wrote: »

You could cancel the contract as they were not licensed to bind you into any such financial agreement; other than that, I don't see what detriment or disadvantage has been done to you to warrant any recompense.

I agree with this. To do so you simply need to get a brand new phone to give them (to put them back in the position that they were in before the deal started), and to cover the costs of calls, data etc that you've used so far.

nomoneytoday

What is it that you're actually looking to get or obtain?

Thrugelmir

What, if anything, am I entitled to for being sold credit by an unlicenced broker?

Makes you wonder what the world is coming to.

27col

It would be quite nice to read a few posts that did not say "what am I entitled to?"

somethingcorporate

You're entitled to your losses.

What are they again?