Failed Tesco grocery delivery

pinball13

The redelivery on Friday night didn't turn up either, and again no phone call. Eventually a van arrived on Saturday afternoon but a lot of the stuff was missing and there was no receipt so I refused the delivery. Earlier customer services advised me to place the order again and just cancel it if the original order arrived. The new order arrived on time no problems. I still need to check I get the first order refunded and they've given me £20 in vouchers.


After the flat tyre or whatever meant the first delivery failed it's then the local store's responsibility - that's when I should have cancelled the order.


What a carry on, and that's the short version!

KxMx

We had a carry on with them a few months ago. Delivery was booked but on the day we had an emergency which meant we wouldn't be home during the delivery slot.

Phoned customer services- "no problem we can change the slot to later in the evening". 10 mins later a phone call "sorry your store can't/won't re-arrange we'll have to cancel the order"

30 mins past the slot time the driver arrives with our groceries and apologised for being late (our emergency did not last as long as was anticipated).

So we were told it would be re-arranged, then cancelled, then it turned up regardless!