Calling all call centre workers - advice needed!

[Deleted User]

jetplane wrote: »

I think you have been extremely lucky not to have had confrontation working in retail. I have been shocked by how rude customers can be.

Totally agree, retail is awful and that is my present sector
I'd never worked in an environment where people were allowed to just swear (I've heard all the words now! ) and some days I am just grateful I'm end of a phone or email, just have to remember the saying.. customers you can't live with em and you can't live without em

It really helps if you have decent management too, admittedly

Think I've learn to laugh more

Stephb1986_2

I've done outbound calling it was truly awful, I've had people to tell me to F off and die, I wasn't selling anything I was seeing if they had a case for noise induced hearing loss. Glad I'm out of that job now!

Once I put the phone down to someone rude I'd call them a name like cow etc it usually helps lol

Steph xx

mattcanary

Stephb1986 wrote: »

I've done outbound calling it was truly awful, I've had people to tell me to F off and die, I wasn't selling anything I was seeing if they had a case for noise induced hearing loss. Glad I'm out of that job now!

Once I put the phone down to someone rude I'd call them a name like cow etc it usually helps lol

Steph xx

Steph, that is selling.
You were selling your company's compensation services.

Stephb1986_2

mattcanary wrote: »

Steph, that is selling.
You were selling your company's compensation services.

But it wasn't going to cost them anything apart from some time bit strong to tell me to f off and die though

lincroft1710

Stephb1986 wrote: »

But it wasn't going to cost them anything apart from some time bit strong to tell me to f off and die though

Although I agree that telling you to "f off and die" is unacceptable, if this is the 3rd call in a month you've had from "compensation chasers", it gets very difficult to be polite.

terra_ferma

I really make an effort not to be rude, but I'm fed up with cold calls from people trying to rip me off. I work from home and I don't have time to waste talking to scammers.
Most are from abroad, and they lie through their teeth to get get my money, so when it's your turn to call me, I might not be as nice as I should (if they don't sound like outright scammers I just say not interested, goodbye and hangup, if they sound dodgy I give them a hard time or just hangup).
Until we have agreed for you to contact us, we are not customers, we are victims being harassed while going about our business.

terra_ferma

However if it's customer service or a legitimate business call, even if I'm very angry with the company I always make a point to say it's not personal, I know it's not your fault.
It will get personal if the person is rude, accuses me of lying, refuses to help etc. The worst has been with BT, when they closed my account, allocated the number to someone else but still at my address, and they were saying it was me who closed it and they could not help me because now it was someone else's number, even though I was calling them while at home, from that very number.
I shouted at the person, because they were basically saying I was lying and didn't close the account, without seeing how absurd the whole thing was as that business could not have fitted in my flat..

subboy2

I think call centre experiences all depend on what centre you work in/how you work for.

Personally it's not for me in general though. I worked for British Gas and whilst the company as an employer did a lot of things for the employees (no quibbles about that), I HATED the job itself with a passion - being micro monitored all day every day, call time, handling time, angry customers most of the day, calls being listened to constantly, expected to upsell on most if not every call...

Screw that. I now work in Business Administration and am much happier.

Bean83

OP, have a read of some of these stories:


http://notalwaysright.com/


Should give you some tips on how to deal with awkward/rude/stupid customers