Debt Sold On – Different Balance

SRT81

I had an old Vodafone debt (that the more I look into the more I think I should have disputed, but that's another story) that was with a DCA, with a remaining balance of about £45.

It's been on my DMP getting a fiver a month, but with the balance so low I was just going to pay it off when I get paid this month to get rid of it.

Then I got a letter from the DCA, telling me they'd sold it to Lowell. Fair enough, I thought, I'll just pay the balance to someone else.

But when I looked at the balance it was only £27.

I don't want to look a gift horse in the mouth, but just wondering why it's £18 less with Lowell. Even if they'd bought it for £27 I would've thought they'd still be chasing me for £45?

Don't get me wrong, I'm happy to save £18 and clear a debt, but it all just seems a bit odd.

If Lowell have cocked up I don't want to put them onto that, but I also don't want to pay the £27 and then still owe money.

Any advice?

sourcrates

SRT81 wrote: »

I had an old Vodafone debt (that the more I look into the more I think I should have disputed, but that's another story) that was with a DCA, with a remaining balance of about £45.

It's been on my DMP getting a fiver a month, but with the balance so low I was just going to pay it off when I get paid this month to get rid of it.

Then I got a letter from the DCA, telling me they'd sold it to Lowell. Fair enough, I thought, I'll just pay the balance to someone else.

But when I looked at the balance it was only £27.

I don't want to look a gift horse in the mouth, but just wondering why it's £18 less with Lowell. Even if they'd bought it for £27 I would've thought they'd still be chasing me for £45?

Don't get me wrong, I'm happy to save £18 and clear a debt, but it all just seems a bit odd.

If Lowell have cocked up I don't want to put them onto that, but I also don't want to pay the £27 and then still owe money.

Any advice?

Don't know why the balance differs from before, if all they want is £27 then pay it, make sure you get it in writing that this will clear the account and no other DCA will chase you in the future.

Vodafone

Hi SRT81,

Thanks for making me aware of your concerns.

If you'd like me to get things double checked, could you email me with your details via the link in our profile here?

All you need to do is copy and paste the link into your web browser and it'll take you to the Contact us form on our website. To make sure it reaches me, quote the code WRT135 - MSE in the subject line.

Once sent, you'll receive an automated reply with a reference number. Post back with this and I’ll check I've received it.

Kind regards,

Lee

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Vodafone UK

SRT81

Vodafone_company_representative wrote: »

Hi SRT81,

Thanks for making me aware of your concerns.

If you'd like me to get things double checked, could you email me with your details via the link in our profile here?

All you need to do is copy and paste the link into your web browser and it'll take you to the Contact us form on our website. To make sure it reaches me, quote the code WRT135 - MSE in the subject line.

Once sent, you'll receive an automated reply with a reference number. Post back with this and I’ll check I've received it.

Kind regards,

Lee

Social Media Comms

Vodafone UK

Since the debt was sold on to Capital Accounts Receivable Management, and now sold again by them to Lowell, I'm not sure there's anything Vodafone can do in this situation is there, if you don't own the debt anymore?

Besides that, I no longer have the details of the original account, given that I left Vodafone back in 2007.

Vodafone

Hi SRT81,

Thanks for coming back to me.

Although we no longer own the account, we can still deal with any queries about it.

If you've got account references from the DCAs, I'll be able to trace it from them.

Kind regards,

Lee

Social Media Comms

Vodafone UK

sourcrates

Just out of curiosity, is there a rep on here from Orange at all ?

SRT81

Vodafone_company_representative wrote: »

Hi SRT81,

Thanks for coming back to me.

Although we no longer own the account, we can still deal with any queries about it.

If you've got account references from the DCAs, I'll be able to trace it from them.

Kind regards,

Lee

Social Media Comms

Vodafone UK

Hello Lee,

I've sent a message via the contact form you linked me to and now received a reference number.

This number is #6738566.

If you could email me back via the email address supplied in the contact form I can give you the last reference number I have that relates to the account and explain my queries.

Thanks.

Vodafone

Hi SRT81,

Thanks for coming back to me.

I've received your most recent email and will get back to you as soon as I can.

Kind regards,

Lee

Social Media Comms

Vodafone UK