Amazon Marketplace: 'Correct price', wrong quantity.

Xen6

What did you buy? Weldtite Cycle Oil (Pack of 10) - Grey, 125 ml
When did you buy it? 8 April 2014
Where from? Amazon (Seller called: Service Champions)
How did you pay? Debit Card
What went wrong?
I ordered a pack of "10", but received only 1 of the cycle oils.
The full listing details a reduction in price of 79% and the boxed weight is that expected of a pack of 10.
RRP:£23.49
Price: £4.99
You Save: £18.50 (79%)

I knew this was probably too good to be true, and to be fair, the company contacted me shortly after I 'complained' explaining what had happened. Apparently they usually sell 1 bottle for £4.99 but another seller had changed the title. I was originally offered the option to return the item for a full refund, but then after a bit of a chat I was told I could keep the item with a full refund. They said they did not have to honour the order because another company had changed the title on Amazon.

Now I'm a bit fuzzy here as to what I could have potentially squeezed out of them having known my rights. I'm reasonably happy with the outcome, but I've had a quick read around and cannot find any examples of where a company has sent the wrong item and then refused to send the right one.

My question: Were the company obliged to honour my order, having accepted payment and having dispatched an incorrect item?

Esqui

From a law point of view*, they have been unable to fulfil the contract, so their responsibility is to put you back in the same position as if the contract had not taken place (i.e. give you a refund, and you return the item at no cost to you).


Their offer of a refund plus keeping it is above what they need to do, so I'd take that








*I'm expecting to be wrong, so wait for someone else to confirm/refute it!

marliepanda

They would only be obliged to give you the ten bottles if they dispatched ten bottles as they did not, then you've done pretty well out of it.

bod1467

Esqui wrote: »

From a law point of view*, they have been unable to fulfil the contract, so their responsibility is to put you back in the same position as if the contract had not taken place (i.e. give you a refund, and you return the item at no cost to you).


Their offer of a refund plus keeping it is above what they need to do, so I'd take that

Is the correct answer.

cookie365

Heading off topic a bit here, but this caught my eye:

another company had changed the title on Amazon

Really? Can marketplace suppliers really be hostages to other sellers errors like this suggests?

POPPYOSCAR

Surely this is against trading standards to advertise something like that, no matter who listed it?

Xen6

cookie365 wrote: »

Can marketplace suppliers really be hostages to other sellers errors like this suggests?

From the brief chat I had, he explained that each item has a barcode associated with it that you list your item under. For some reason there's no difference between a pack of 10 and a single item in this case, therefore they were both listed under the same unique ID and someone wanted to sell 10 so changed the item title... or something like that anyway.

Bit of a weird one imo.

cookie365

Xen6 wrote: »

From the brief chat I had, he explained that each item has a barcode associated with it that you list your item under. For some reason there's no difference between a pack of 10 and a single item in this case, therefore they were both listed under the same unique ID and someone wanted to sell 10 so changed the item title... or something like that anyway.

Bit of a weird one imo.

Ah, so he's bought 10-packs that the manufacturer explicitly states are not to be sold as individual items, and has broken it up to sell as individual items because there's a greater markup.

Nothing illegal or even dodgy about that, though he shouldn't have used the same item record.

Money-Saving-King

POPPYOSCAR wrote: »

Surely this is against trading standards to advertise something like that, no matter who listed it?

There is no "trading standards" act/law.