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old tesco promotion on mobiles

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I dont know if this is the right place to post this, so if im wrong im sorry.

I was wondering if anyone knows about the tesco promotion that was on around november/december 2013. My mother bought a samsung s4 on vodaphone from tesco and there was a sign on about free gift when she inquired they said it had to be done online through vodaphone. She tried numerous times with no progress. Shes got intouch with tescos and they told her to goto the store. When she went in he basically told her very rudely that he didnt know abouf it and he didnthave time to sort it out. He was very rude and unwilling to even ask another collegue for help. I thought id see if anyone knew what the deal was so she can follow it up. And lodge a formal complaint.

Thanks in advance for any help given.
it might not be much, but its better than a kick in the teeth:rotfl:

2010 WINS: £80 SURESWEEPSTAKE, 2 FLIP MINO HD CAMCORDERS, TRIUPH CRYING WOMEN LINGERIE, TOY STORY3 LOTSO TEDDY BEAR, £150 BERRYS VOUCHER, XBOX 36O WITH KINECT
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