Stepchange payment returned

Florida15

Hi all,

I have been with Stepchange for 5 months now.

Second payment to barclays premier account got returned, no reason why? I rang barclays and stepchange, both had no idea why.

A double payment was then made the following month, all ok.

Now this months payment has been returned. So frustrating as account numbers etc are obviously all the same.

Stepchange asked me to contact Barclays which i have done and am waiting for someone to call back but i think they will say the same as last time, that they have no recollection of receiving it or sending it back.

Really worried as there is nothing I can do ???

Also whilst I was on the phone I advised Barclays that I am TRYING to pay £63 per month to them but they still charge £75 interest !!!!

Has this happened to anyone else? Any help, much apprecaited.

Puzzcat

Sorry I haven't any experience of returned payments but have you written to barclays to request they stop interest? They are under no obligation to do so, and if they don't you can contact the financial ombudsmen service, but only after you have written and complained to your creditor.

heatherks

same as above .. no issues yet with returned payments

id write to Barclay 's and ask them to reduce interest and tell them the reason you are on a DMP is because you cant affoard the payments and the interest added is increasing your debt to them they did cut mines to 0% then without notice upped it to 12-9% which i complained about and the then reduced it to 3%

i was on a DMP through CAB and even they tried to get them to reduce / cut interest to no avail i also threatend them with writing to FOS

Florida15

Thanks for your replies. Barclays are looking into this for me.

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