please please help me...

happy_bunny_2

A lot of stuff is automated these days. Computer says no...

I would do as suggested and open a new account ASAP.

Pleased you have some progress.

HB

its_maths_not_magic

I couldn't just read and run. I also suffer from anxiety/PTSD so I know how bad it can get. My doctor prescribed me beta-blockers (Proponanol) and I have to say they are a life saver. When you get a chance, speak to your GP about anxiety. Beta blockers basically block the affects of adrenalin (sp?) so you don't get the racing heart, queasy belly,racing thoughts etc. The good thing about them is that you don't have to take them every day. You can just take them when you're having a very anxious time and they work almost immediately. This might give you the break you need to be able to deal with other problems. I hope that helps.

BillJones

haybel19 wrote: »

I have escalated complaint to complaints team awaiting callback and have insisted on compensation for the distress caused by their error and lack of service.

If they've apologised, and let you go back on your payment plan, then I'd perhaps be a bit careful about how demanding you are going to be here.

Remember, they are letting you pay back what you owe on favourable terms, which they did not have to do. If you want to keep banking with them it may be worth remembering that they are not forced to keep you on as a customer.