Nationwide lack of customer loyalty

R_P_W

Mer766 wrote: »

Exactly they try to retain their customers by offering good deals retention is big business for them but they are very quick to tell me to remortgage as they won't do anything.

My point is that I can afford to remove my dad from this mortgage he was only needed for income because at the time I was working for nationwide and my salary was so bad even after 17 years of service that it was needed now I am in a better job I can do it with just 2 people but they won't even allow me to take one person off they still say I have to remortgage.

Oh and surly they should have informed all parties that this change to policy would affect my mortgage as I can not make any changes to the mortgage in the future. Even if I wasn't looking to borrow more I can not do anything like chane to one of their retention rates

Am I missing something? Why don't you just remortgage with nationwide with two people on the mortgage rather than three?

Mer766

R_P_W wrote: »

Am I missing something? Why don't you just remortgage with nationwide with two people on the mortgage rather than three?

They said on the phone that I would have to remortgage to another lender I asked why I couldn't just take one off and remortgage with them and they said I can't as I am already with them believe me I don't want to go with another lender as that means fees but unless the bloke I spoke to was wrong he said I have to go elsewhere. This is why I am angry as it seems they don't want to retain the business they are willing to loose it

Mer766

maninthestreet wrote: »

So can you re-mortgage with another lender??

I can but it means shopping around which I don't have time for as just about to go in to hospital for an operation and when I come out I will be limited to what I can do and also there are hefty fees involved in remortgaging which I don't have I have to see what I can do in next couple of days

PeacefulWaters

Mer766 wrote: »

I can but it means shopping around which I don't have time for as just about to go in to hospital for an operation and when I come out I will be limited to what I can do and also there are hefty fees involved in remortgaging which I don't have I have to see what I can do in next couple of days

There are often no fees involved in remortgaging.

Macca83_2

PeacefulWaters wrote: »

There are often no fees involved in remortgaging.

Exactly! There are lenders that don't charge fees for remortgaging. In fact there are often good deals to be had for remos, cash back, stamp duty paid, cash incentives.

Mountain and mole hill come to mind

kingstreet

FWIW if the OP can't remortgage with the current three borrowers in-situ, the only option is a "one-off" transfer of equity and I know of no lender which will pay for that.

There will therefore be a minimum of the Nationwide £90 exit fee (if recent case) and the legal costs of the TofE which would be in the region of £300 on top of a "free-legals" remortgage from the lender.

nidO

Mer766 wrote: »

unless the bloke I spoke to was wrong he said I have to go elsewhere.

My own recent experience with Nationwide and deal switching indicates that the people on the phones cant deal with anything outside of the standard process and seem to just make stuff up they don't know the answer to, you may want to go and speak face to face with a branch advisor.
We had a question/change to make on our deal switch and on 4 different phone calls the answers to the question we got from the phone lines were "Yes", "No", "Maybe", and "No" - A branch advisor then told us the correct answer was indeed "Yes", and she turned out to be right.