Help with windows 7

gletley

I've just installed Windows 7 in place of xp. I've also installed Office Xp 2002 but customised installation by only installing Word.

The problem is, I can't print, when I click on the print icon all I get is a save window come up. I've reinstalled the printer just to make sure all the files were correct, but still only get the 'Save file as' when I click on the print icon, I've also found that if I right click, print does not show, copy, cut and every thing else, but not print.

When I installed Windows 7 as I was not sure, I clicked on public computer rather than home as advised, could this have caused the problem with using word?

Can any one help please.

Twiggy_34

Just to go through a process of elimination - can you successfully print from other programs, e.g. from your internet browser?

gletley

Twiggy_34 wrote: »

Just to go through a process of elimination - can you successfully print from other programs, e.g. from your internet browser?

No
Just tried pictures, facebook and google, comes up with the same message.

Twiggy_34

Sounds like it's more likely to be related to your printer installation than Windows itself. Do a search on your make/model of printer, you might need to download a new installation driver which is compatible with Windows 7.

Mirno

If you view all printers installed on your machine - are there more than one?
You can "print to a file" - where it will generate a word doc/image/pdf - instead of printing out to a real printer. If you've got one of these installed it would explain why the save-as dialog would come up.
If you can see your printer on there as well as a doc-writer (or similarly named one) right click on it and make it the default.

Mirno

gletley

Twiggy_34 wrote: »

Sounds like it's more likely to be related to your printer installation than Windows itself. Do a search on your make/model of printer, you might need to download a new installation driver which is compatible with Windows 7.

You were right, had to download a new driver to make the printer compatible with windows 7, thanks for that, a feeling of relief.:T

Twiggy_34

gletley wrote: »

You were right, had to download a new driver to make the printer compatible with windows 7, thanks for that, a feeling of relief.:T

And there was me feeling daft for completely overlooking the possibility of the suggestion Mirno made! Glad it worked though

gletley

Twiggy_34 wrote: »

And there was me feeling daft for completely overlooking the possibility of the suggestion Mirno made! Glad it worked though

OK, I was speaking to soon, I can print on Word document and from my pictures, but can't print out any emails, get the same problem with 'Save as' again.

Any ideas?:(

sparkyspark

Usually if you have this problem in Adobe Acrobat, Firefox, Internet Explorer, Outlook, Word, or other programs, make sure that the disable printing to file is unticked.
To do this:
Open the document you want to print.
From the File drop-down list top left, select Print.
Clear the Print to file check box which may be in the Advanced options in Print.
Click OK.

Also look at Devices and Printers in Control Panel and make sure your printers showing there and ticked as Default printer.

gletley

sparkyspark wrote: »

Usually if you have this problem in Adobe Acrobat, Firefox, Internet Explorer, Outlook, Word, or other programs, make sure that the disable printing to file is unticked.
To do this:
Open the document you want to print.
From the File drop-down list top left, select Print.
Clear the Print to file check box which may be in the Advanced options in Print.
Click OK.

Also look at Devices and Printers in Control Panel and make sure your printers showing there and ticked as Default printer.

Sorted, thank you