credit agreement set up with wrong value.

The_Vindicator

Recently I had solar installed on my property, I was quoted £4650 for a 12 panel system, on the day of installation the fitters determined only 6 panels could be installed, this was relayed to their office and after a short wait their CEO called me and quoted me £3000 for a smaller system, I agreed on this and the installation went without a hitch.


When the first payment came out I noticed the value was greater than was discussed, I promptly registered and logged in to the credit company website and discovered the agreement was set up with the original £4650 not the revised £3000.


I contacted the solar firm and was told the manager was out of the office and I would be called back as soon as he returned. This was a week ago and I am yet to hear anything, I have attempted to email the CEO directly but my emails return as spam blocked, I have however been successful with sending one to their general enquiries address.


What are my options and where do I stand with this mistake, should I contact the credit company who is handling the loan?


Any help would be appreciated.

dealer_wins

Hopefully you have not signed a credit agreement for the higher amount!

The_Vindicator

That's where the problem lies, the original agreement was sorted before the installation date and the revised figure was arranged verbally on the day.

Lioness_Twinkletoes

The_Vindicator wrote: »

That's where the problem lies, the original agreement was sorted before the installation date and the revised figure was arranged verbally on the day.

Hindsight and all, but I would have postponed the installation until I had a new agreement. Do you have any witnesses to the new agreement? Anything in writing?

The_Vindicator

I have an email from their CEO with the updated solar generation details that does have the revised system cost on it, that is all I have tho.