Ex employment refusing allowance

Lovetoread

Hi, hope someone can help...

I left my job at the end of last June. In my contract I was entitled each quarter to a product allowance. A few weeks before I left the job I ordered my allowance of products but by the time I had left they hadn't been delivered yet.

I contacted my old supervisor several times to ask if she would forwards these products on to me once they arrived but I never got a reply.

6 weeks ago I emailed the Head of Operations asking if I would be able to redeem my products which I was entitled to. After a month of no reply I sent a follow-up email asking if she had considered my request. A few days later she replied with "Too much time as passed to track this order".

I have replied again explaining my situation further saying that I have made attempts to contact my supervisor but never got a reply.


Is she able to refuse my allowance which I was entitled to but never received?

wapow

No. Gather the evidence of the follow up you have had prior to the HOP email.


Submit all this and be frank. Request a number and details and do not stick behind emails. If you do not have a response, ring the company? If you don't have the company number to ring im not sure what the next steps would be so you may need to take legal advice.

Lovetoread

wapow wrote: »

No. Gather the evidence of the follow up you have had prior to the HOP email.


Submit all this and be frank. Request a number and details and do not stick behind emails. If you do not have a response, ring the company? If you don't have the company number to ring im not sure what the next steps would be so you may need to take legal advice.

Thank you wapow.

I have this morning received a reply which says:

"We cannot be held responsible for the safe delivery of any allocations you may have ordered. You were entitled to allocations last year and were given a form to claim them (true, and I DID fill in the form to claim them).
You left *company name* on *date* June 2013 however only raised in February 2014 that you had not received them. We are unable to process or resend any further allocations as all allocations have now been reconciled and closed for 2013"

This makes me angry as I know how the business works and I know this is c**p that they are unable to process this, it is just an excuse.

Your reply gives me a bit of hope. However, I only have one text saved which asks my supervisor about delivery of my products, with no reply. The other contact was by calling and leaving messages with no reply. Will this one text be enough?

Request a number and details? Of what? The products I want?

Don't stick behind emails? Why do you advise this?

Thank you again for your help.