Nationwide stole my money‏

DJohn

I want to report my first and terrible experience i had as a customer at the Nationwide bank. I am already a customer about few years and never had problems until check online yesterday i was victim by the Nationwide.

Yesterday 19/03/14 i did a check on the new Nationwide online website, like i usually do and i saw I had 740 pounds less in balance. I've checked immediately the full statement incredulous about what happened and the information have indicated that i've made a withdrawal of 740 pounds on 18/03/14.

The most ridiculous is that the last time i did a withdraw using this account card was in December, and i am also in another country, not in England at the moment, and i am only the account holder, so also it would be impossible to withdraw directly in the bank.
I have complained and reported it by online message on the website and i still waiting for response.

I wrote this message to them:

"I want immediately report a fraud that occurred yesterday, after see the full statement that someone did a withdrawal of 740 pounds on 18/03/14 ! I didn't maked any withraw of 740 pounds as you can check on my card and i am in (...) (another country) plus! I am the account holder and the last withdraw i did via ATM it was in December. Someone from Nationwide stoled me 740 pounds for sure cause no one can withdraw directly in the bank cause i am the owner and i am in (...) (another country) and also i didnt realized any withdraw here via ATM.

I'm reporting this situation and ask the fraud department to put immediately that amount of 740 pounds on my account because the money was stolen and the bank must clearly investigate who's from Nationwide stole my money. I demand a serious apology because this affects the safety of the client and i am incredulous at the lack of security of the bank or website.

Resolve please this shameful situation and if this repeats itself i will cancel the bank accounts and denounce the police and the media to warn and alert other clients about this stole from someone at Nationwide or failure in their services at bank or website.

Contact me urgent now to (...) (number phone)

J.D."

They say on the website "On your side " and Nationwide also says in the complaints section "we are the first to admit that sometimes we can make a mistake" , so the most important i want is that they put things right and return the money into the account . And let's see if they will apologize for what happened.


J.D.

heartbreak_star

I think you mean 2014 otherwise it's a bit late to be complaining

Good luck but it will probably all have to be investigated before they refund it. Have you ever given your card details to anyone?

And maybe give them a call to the Fraud Dept directly rather than a generic email.

HBS x

DJohn

Yes 2014, sorry i ve updated the date. It was yesterday, not last year. And the only details i given it was the first and last name and the account number, when you need someone to put in if you cant go to the bank. But with that no people can withdraw. Must be the owner.


In the automatic complaint box at the website they ask number phone to contact, so i wait they contact me asap, cause im not in England at the moment and here there is no Nationwide.






Thank's