Counterfeit DVD's

theonlywayisup

DizzytheEgg wrote: »

The case was escalated without my request by a member of the resolution team I was speaking to the night before the escalation happened. As I said in my first post I cannot send the items back without proof that they are counterfeit or ebay will not refund my money.

You seem to be confused

You can either prove they are counterfeit OR send them back to the seller.

Not both.

If you cannot gain the evidence they are counterfeit then you MUST send them back to the seller in order to be refunded.

DizzytheEgg

I am not confused in the slightest. If I gain proof that they are counterfeit Ebay will refund me and I will dispose of the items in the way Ebay wants me to as per their terms:

If a buyer suspects that an item is counterfeit and there are strong indicators that the item is counterfeit, the buyer isn’t required to return the item to the seller. The buyer agrees to cooperate with us to ensure the proper disposal of the item. In such cases, we refund the buyer for the full cost of the item and original postage, and the seller reimburses us for the refund. The buyer may not sell the item on eBay or elsewhere.

If I cannot get proof that they are counterfeit I have to pay the return postage which I do not wish to do as this is more than the fact that I simply do not wish to keep the item they were completely misrepresented in the description and they also break the law.

Poppie68

theonlywayisup wrote: »

You seem to be confused

You can either prove they are counterfeit OR send them back to the seller.

Not both.

If you cannot gain the evidence they are counterfeit then you MUST send them back to the seller in order to be refunded.

Never picked up on that...


OP if you have proven they are fake you cannot send them back to the seller...you have to destroy the dvd's and send the proof to ebay for a refund. Also as already said if you can't prove they are fake and want a refund, sending them back enter the tracking number into the resoulution centre and Ebay will refund you.

theonlywayisup

DizzytheEgg wrote: »

I am not confused in the slightest.

Really? The posts indicate otherwise.

DizzytheEgg wrote: »

If I gain proof that they are counterfeit Ebay will refund me and I will dispose of the items in the way Ebay wants me to as per their terms:

But you have said you cannot. So why flog a dead horse?

DizzytheEgg wrote: »

If I cannot get proof that they are counterfeit I have to pay the return postage which I do not wish to do as this is more than the fact that I simply do not wish to keep the item they were completely misrepresented in the description and they also break the law.

So do as I suggested and ring eBay and ask for a prepaid tracked label.

Or are you reading another thread?

Whilst you fanny around the clock is ticking and your next thread will be on how unjust eBay is when they allow cases to timeout.

barmonkey

theonlywayisup wrote: »

As it is now escalated, you will be asked to return them. You must do this via tracked method.

it is illegal to knowingly send counterfeit items through the post, so Ebay should refund without a return but you will still need to prove that they are fake.

theonlywayisup

barmonkey wrote: »

it is illegal to knowingly send counterfeit items through the post, so Ebay should refund without a return but you will still need to prove that they are fake.

But the OP cannot prove they are counterfeit. They only have their own word for it .

DizzytheEgg

theonlywayisup wrote: »

Really? The posts indicate otherwise.



But you have said you cannot. So why flog a dead horse?



So do as I suggested and ring eBay and ask for a prepaid tracked label.

Or are you reading another thread?

Whilst you fanny around the clock is ticking and your next thread will be on how unjust eBay is when they allow cases to timeout.

I only said that HMV and my local police wont provide proof, I wondered if anyone else had any idea of where to go next ad some people on this thread have offered me ideas which I am following up on. I have spoken to ebay who have placed the case on hold for me until I get some proof from somewhere.

Ebay have already said they will not cover return postage if I cannot prove there is more to my dispute than just not wanting the items I have to prove they are counterfeit or I will be liable for return postage which I do not want until it is the absolute last resort, I don't want to be out of pocket because someone else decided to break ebay's rules and the law.

No need to be so snappy and frankly rude.

theonlywayisup

DizzytheEgg wrote: »

I only said that HMV and my local police wont provide proof, I wondered if anyone else had any idea of where to go next ad some people on this thread have offered me ideas which I am following up on. I have spoken to ebay who have placed the case on hold for me until I get some proof from somewhere.

:rotfl::rotfl::rotfl::rotfl::rotfl:

Forget what they've told you, it's automated and it WILL time out. But as you won't believe me have a little search on here for the occasions live chat say one thing and do the opposite....:D

DizzytheEgg wrote: »

Ebay have already said they will not cover return postage if I cannot prove there is more to my dispute than just not wanting the items I have to prove they are counterfeit or I will be liable for return postage which I do not want until it is the absolute last resort, I don't want to be out of pocket because someone else decided to break ebay's rules and the law.

Ring again or search here to see bonafide buyers do get returns postage reimbursed by eBay. Or return them via a cheaper method than your ludicrous £15 estimate!

DizzytheEgg wrote: »

No need to be so snappy and frankly rude.You

No need help either, so I shall leave you to it.

shaun_from_Africa

barmonkey wrote: »

it is illegal to knowingly send counterfeit items through the post, so Ebay should refund without a return but you will still need to prove that they are fake.

Providing that you are not sending the goods overseas, the only counterfeits that it is illegal to send through the post are postage stamps and currency.

GabbaGabbaHey

DizzytheEgg wrote: »

I called citizens advice who said to get authentication from either my local police station or a store such as HMV. My local police station said they won't do it and HMV have said the same adding that they do not do this for fear of legal recourse from sellers. I am at a bit of a loss as to who to turn to next? Any advice would be gratefully received.

Have you tried contacting the company who made the content (or their distribution company)? They are the ones whose copyright is being infringed here, and so might help you, as they have a vested interest in preventing the counterfeit disks from being sold?