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mortgage balance higher, possibly ERC?

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Comments

  • drina
    drina Posts: 13 Forumite
    Update: one week later the ERC charge is still on my account, they've now said it could take up to 7-10 business days to be removed but 'it will definitely be removed as it was a mistake'. Frustrating.
  • drina
    drina Posts: 13 Forumite
    My saga has not ended, everyone at Halifax I spoke to admitted the charge was a mistake and they said 'I instructed the product transfer team' to remove it. Nothing happened though, two weeks later the charge is still there (and I'm assuming they're also calculating daily interest on it).

    Who should I complain to? I've called two or three times only to be told the same thing. The 1st of April is approaching (that's when the new deal is supposed to officially kick-in).

    :mad:

    Thanks!
  • JimmyTheWig
    JimmyTheWig Posts: 12,199 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    drina wrote: »
    Who should I complain to?
    I'd say you should make a formal complaint to Halifax in the first instance.
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