Job interview help required, please English& recruitment specialist of high caliber

Buy_one_get_ten_guarantee

Robatwork is my favorite adviser.

Can you approve, improve or give a better example of answering? I am not very smart and my English is as me.

The question which I will be asked is here:
Give me an example of your customer service skills. (Example 1-dealing with customer over telephone and Example 2-dealing with customer with facing his face)

I would like to answer in the 'STAR style stories' as suggested in advice on internet.

(Example 1-about telephone)
SITUATION W H Smith needed to know how many visitors will attend his exhibition

TROUBLE Someone needed found out how many visitors are interested and would come.

ACTION So I researched companies which were involved with paper and called them to ask them if they are interested in this exhibition.

RESULT I called the companies and get the answers, which I imputed in computer.

(Example 2 facing face)
SITUATION The worker did not came to work as promised.
TROUBLE But, we needed them to come, so someone had to call them.

ACTION So, I made calls to ask the workers why they did not came.

RESULT They told me what was the matter and I tried to make them to come to the work with helping them to find a solution of their problem, and after they came to work.

I would be grateful for your approval, improval or a better example of answering the one question with 2 specific sub-answers.

AP007

Who the hell is telling you that T is TROUBLE?

It's TASK!

Situation
Task
Action
Result.

~Beanie~

Buy_one_get_ten_guarantee wrote: »

(Example 1-about telephone)
SITUATION W H Smith needed to know how many visitors will attend [STRIKE]his[/STRIKE] their exhibition WH Smith are a Company, not a person.

TASK Someone needed[STRIKE] found[/STRIKE] to find out how many visitors are interested and would come to the exhibition.

ACTION [STRIKE]So[/STRIKE] I researched companies which were [STRIKE]involved with paper[/STRIKE] in the same line of business and called them to ask if they [STRIKE]are [/STRIKE] would be interested in this exhibition.

RESULT [STRIKE]I called the companies and get the answers, which I imputed in computer.[/STRIKE] I entered the results onto a spreadsheet which showed how many Companies would be interested and how many would not.

(Example 2 [STRIKE]facing[/STRIKE] face to face)

SITUATION [STRIKE]The worker did not came to work as promised[/STRIKE] An employee did not turn up for their shift at work.

TASK They were needed there so someone needed to contact them.

ACTION [STRIKE]So, I made calls to ask the workers why they did not came.[/STRIKE] I contacted the employee and asked why they had not turned up for work.

RESULT [STRIKE]They told me what was the matter and I tried to make them to come to the work with helping them to find a solution of their problem, and after they came to work[/STRIKE]. After listening to their reason for non-attendance, I helped them to find a solution that would enable them to come to work.

Just my thoughts above.

cazziebo

Is this a business to business role or a business to consumer? That would affect the answers.

The example given in scenario two doesn't really address face to face customer service - it's more about staff management. The answer doesn't really address the customer facing competency.

Remember the answer has to be based on your own experience.

Situation: Customer has experienced issues with product X, so much so they were thinking of taking elsewhere

Task - to find a solution which would reinforce customer loyalty to our brand

Action - worked with customer to identify specific concerns, took these to R&D team who suggested customisation. After costing out, I then negotiated trial period with customer and agreed if they were satisfied would pay enhanced price for better product.

Result - customer remained with us, and margin increased. Also, we were able to adapt customisation for other clients.

theoretica

If example 2 is supposed to be face to face it doesn't seem to fit as you say 'I made calls'.