Software - Refund Now it Won't Work?

Mooza

About 18 months ago I bought Pinnacle Sudio 15 video editing for my PC. It was expensive (around £80) and worked okay with my PC (on Windows 7).

Just recently I bought a new PC with Windows 8.1. And now my software won't work properly - when I try to import videos it just crashes. So it's useless.

I've checked the Pinnacle (now Avid) website and Microsoft compatibility website - both claim it works with Windows 8.1.

I contacted Amazon for a refund - they say it's been over a year so they won't do anything. Avid won't offer any technical support more than 15 days after registering my software.

So, am I really left with no recourse? An £80 paperweight?

sickparrot

Yup, pretty much standard for software I'm afraid.

You wont get a refund for used software after 1 minute never mind a year and a half. You've had some use out of it so you could either upgrade to 17 or go elsewhere.

Are you certain there isn't an update patch for it?

I remember years ago at work I was asked to look at a Xerox software package that had lain unopened for 6 months, and Xerox wanted paying for technical support because the 1 month free had run out. Needless to say we used another vendor and Xerox missed out on many more Licence sales.

I've wasted a ton of money over the years buying software that breaks after an upgrade. I stopped buying Serif software because they would give you a cheap upgrade or something which introduced a bug rendering the thing useless and deny it existed when you ring up about it.

bod1467

What if you try and install it in Compatibility mode for Windows 7?

Uxb

Have you de-installed it from the old PC?

No idea of the licence requirements but if it for one PC only and it is contacting 'home' and it sees the same licence being used on another PC before it sees the licence on the old pc being removed - then the new installation might have been 'crippled' by the servers at the software company.

Mooza

Thought as much, Sickparrot.

And thanks for the suggestion, bod1467. I should have thought of that but in the end I plumped for Sony's Movie Studio which works very nicely.