Cash Genie

andy_boy

Afternoon everyone,

I got out a loan with Cash Genie just before christmas.

My due date was the 20th December, I got paid on that date but Cash Genie didn't take all of the money, only the interest on the loan. I have checked my bank statments and I can 100% confirm i had enough money to cover the full amount

Stupidly I didn't check my bank i just presumed that the full money had been taken out.

What options do I have?

Regards

DCFC79

Ask them what's going on maybe, yoiu can do this via a variety of methods. Was the full amount to be taken out on that date ?

andy_boy

Thanks for the reply, yes the full amount was due to be taken out then.Had a couple of loans with them before but had no problems.

Nihil

andy_boy wrote: »

Thanks for the reply, yes the full amount was due to be taken out then.Had a couple of loans with them before but had no problems.

Just give them a call, might need to show the full balance was available to prove it was their error but they should be able to just close the account for the capital.