'good' China electronics seller?

PenguinJim

This thread has already (somewhat) covered how DealExtreme (dx.com) used to be good, and I used them myself for many years, but sometime in 2013 they went to hell and now are simply to be avoided.

I didn't know this, as I don't use them that often (sometimes a year will pass), so I wasn't expecting problems with an order in May - even though part of it was paid for with store credit from a January order that had simply never arrived.

Still, persevering today with yet another attempt to get a refund resulted in a rather humorous strop from their Livechat support.

Quick summary: I'm on Day 112 of my order. Around Day 70 I requested a Paypal refund, on Day 93 they offered me a refund and told me it would take 1-2 weeks because I had taken over 90 days(!), on Day 98 they asked me which email address I'd like my refund to be sent (!!), and today I thought I'd find out why I don't have my refund. As they've closed my previous support ticket, I've used Live Chat and been given "Starck" as an operator. I'm cutting out the part of the conversation where they told me my package had not been lost, but returned to them (as the details still unclear due to some rather ambiguous language).

Starck: Please hold on for a moment while I check on that for you.
me: thank you
Starck: the refund ha been rejected by paypal .we shall submi another refund for you
me: will this take 1-2 weeks?
Starck: yes ,since it is overdue refund ,
...
me: can you please confirm for me the email address you're sending the Paypal refund
Starck: anyhow live chat con;t handle the refund issue ,of course don't know which accout applied the refund from
Starck: also
Starck: there is \no more can be said if you stand against us still
info: Chat session has been terminated by the site operator.

My bold. And probably my bad. How dare I stand against them and want to confirm the refund email address for an order I've been chasing for months and still hasn't arrived. :rotfl: Oddly enough, when I shared this experience in their "Feedback" forum, the thread was swiftly locked, so I guess temper tantrums aren't restricted to their Livechat staff.