online banking - research survey

mrowcol18

Than you for all feedback I made some changes to employment status changes. To include mentioned statuses

Marmaduke123

You need "not applicable" and "don't know" as possible responses to your "how easy is it to ......." section.

I couldn't complete that section because these options were lacking. Didn't you get someone to look at your survey before it went live? I'm happy to fill it in but there are only so many times I'll remember to go back.

Archi_Bald

OK, just done the survey again. A couple of observations:

• Survey still assumes people have online banking only with one financial institution (I have online access to 22 different organisations, for current account, credit card, savings accounts, investments)
  
• Set up new Direct Debits - that has nothing really to do with online banking
  
• "Use graphs and charts to summarise your account" - - this is a function not available with most banks

mrowcol18

Yes I had my supervisor to have a look at it...;/ I added the n/a section.

mrowcol18

Archi Bald - I am only interested in actual use of online banking in general, benefits of it, what concerns consumers when it comes to security of being a user, not on how many accounts can you access through it, when it comes to direct debits you can access all details of it and amend it or cancel it same like with standing orders that is why I would like to know how many people can use that function (however I will amend this question to amend and cancel). Graphs and summaries if it isnt available for certain online banking I have n/a or dont know option now.

Archi_Bald

OK, it's your survey. I was just suggesting that you might get very different answers from people who use online access for several financial institutions as opposed to those who only use one or even none.

mrowcol18

Thank you for your advise really appreciate it. It's just the fact I have fixed word count and I can't be going into too much details that's why my survey is more general.

Marmaduke123

Done it now. Good luck with your project.